My Katwalk VR Experience (Spoiler: It’s Not Good)
If you REALLY want a VR treadmill I recommend looking somewhere else, or continue waiting for a better company to pop up because KatVR is a massively stressful time-sink of broken parts, outdated/incorrect information and a company thriving off of deceptive marketing and stall tactics. I decided to take a chance and order the Katwalk C2+. After watching several youtubers talk about and use this thing (which now I am sure are paid sponsors) it seemed like a great fit for what I wanted out of my VR experience. Right off the bat the site reads Chinese, cheaply made, broken English, and a little sus (like Temu, Wish, etc.) with constant pop-ups of “Deals”, “Special Offers” and “Sales”. The thing is - it’s always on “Sale” they use this deceptive practice to lure you in thinking you are getting a deal. Additionally, the site will say something along the lines of “Save up to $1675”, which realistically means the collected value of the flash sale items. This includes “cost” of accessories, gift cards and the arbitrary value they give to their customer/support service and warranty extensions. Ultimately you are only getting $100 - $200 off the treadmill depending on which one you buy, and ONLY if you copy and paste the code in yourself. The “Free Gifts” are these flash sales you can add-on when buying a treadmill. The problem with these is that there is no context on what you are actually buying and for the most part, have made-up values. For instance I got the “5 Free Games (VIP Gamefit Rewards)”. That’s it, that was the whole description. Understandably, you would think that means 5 free games - but no, it means I can send them a list of 5 games that they will test to see if the KatVR works for them. The other “free” add-ons included things like an extended 1 year warranty, 1:1 support service, $100 Steam Gift card and PSVR2 adapter (I will get to these in a bit). “1-Day Free Shipping” is definitely not something they do even though it’s advertised. In fact, the only way I think I got my treadmill was by hounding customer service for a tracking number after a week of no updates. The order arrived in three parts, the first two were the treadmill itself and the third package contained the shoes and the Nexus (used to play the Meta without the need for a PC). I got the treadmill about 2 weeks after placing the order, but the shoes and nexus didn't arrive until a full week and a half after the treadmill. So I just have all of this dead weight sitting in my living room since you can't use this without the shoes. First, my issue is with the treadmill: It came with several parts rusted over, every single screw on the base and the pin that goes behind the waistband. I also got sent the wrong rubber caps that go over the support bars to protect you from hurting yourself if you bump into it. After a while with support, they offered a $30 Steam gift card for the trouble and replacement parts. Another oversight on KatVRs part is the Vehicle Hub. You are going to have a bad time if you are on the shorter side. I am 5’6’’ and the way the hub is positioned when not in use covers about 25% of the lower waistband track preventing you from kneeling and squatting. There is also no way to adjust the height of the vehicle hub so it is VERY uncomfortable to sit in if you aren't the exact height they set it up for. Second, set-up is a never ending NIGHTMARE. The instructions are the worst I have ever seen in my life. The paper instructions are outdated and have hardly any useful visual details - everything is so vague and doesn't tell you what it does. There are so many accessories and parts that have no instructions at all and don’t tell you what it’s for. The only videos I find are for other KatVR products and not the C2+, so all the parts are completely different from mine and I had to basically guess. Funnily enough, a lot of videos showed people also having a horrible time putting their treadmill together too. Needless to say it wasted my entire day trying to figure it out. Don’t even get me started on how near impossible the Nexus was to figure out. The Kat Gateway software is also a mess, it wont register that I have Steam VR and refuses to update. This is where the 1:1 support add-on I got should kick in, right? Yes, but they ask you to give them remote access to your computer with TeamViewer. Yeah, I do not trust that. You would think they would at least try to walk me through some troubleshooting steps but for some reason they seem pretty insistent on getting access to my computer. A month later, I STILL have not gotten the replacement parts, the PSVR2 adapter, or either of the steam gift cards. Customer service keeps pushing the date further back and is being very vague. At first it was “after I receive the treadmill”, then it was “On the 15th”, then I was told the “21st”, now that it’s the 21st I am being told “next week”.
By Railey H.
Response from KAT VR· Jul 8, 2025
Dear Railey, Thank you for sharing your feedback. We take product quality and your service experience very seriously. Our aim is to provide a positive user experience, and it is clear that we have fallen short in your case. We appreciate your constructive criticism and take your recommendations on board. Each piece of feedback is invaluable as we work towards improving our product offerings and service quality. Again, we are genuinely sorry for the inconvenience you have encountered, and we thank you for being patient with us. Should you need further assistance, please do not hesitate to contact our service team directly at [email protected]. Best regards, The KAT VR Team