Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
465 reviews
Kanguro InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Kanguro Insurance (kanguroseguro.com) has 465 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
465 approved reviews, newest moderated first
Excelente el servicio y atencion al in cliente
By RAYMAND R.
Response from Kanguro Insurance· Mar 16, 2026
¡Muchas gracias, Raymand! Nos alegra mucho saber que tu experiencia con nuestro servicio y atención al cliente fue excelente. Nuestro equipo siempre va a estar para ti. Gracias por confiar en Kanguro para proteger lo que más importa. 🐾 - El equipo de Kanguro🦘
Jules was very kind and helped me with my problems
By Chloe O.
Response from Kanguro Insurance· Mar 13, 2026
Thank you for your kind words, Chloe! We’re so glad to hear Jules was able to help and make your experience a positive one. We’ll be sure to share this with her. – The Kanguro Team 🦘
Muy buena atención y muy responsable. 100% recomendable
By Nicola
Response from Kanguro Insurance· Mar 13, 2026
¡Muchas gracias por tu comentario! Nos alegra saber que recibiste una atención responsable y que tu experiencia fue positiva. En Kanguro siempre buscamos brindar un servicio claro, cercano y confiable. Gracias por confiar en nosotros. 🐾 — El equipo de Kanguro 🦘
Customer service was very nice. Very helpful.
By Alina D.
Response from Kanguro Insurance· Mar 12, 2026
Thank you for sharing this, Alina! We’re really happy to hear you had a helpful experience with our team. That’s exactly the level of service we always aim to provide. Thanks for choosing Kanguro. 🐾 - The Kanguro Team 🦘
Very informative and a delight to speak with!
By Chanel H.
Response from Kanguro Insurance· Mar 12, 2026
Thank you for your kind words! We’re so glad you had a pleasant and informative experience with our team. That’s exactly the kind of support we aim to provide. - The Kanguro Team 🦘
I never write reviews but I had such a wonderful customer service experience that I had to take a few minutes to mention that Luis was excellent and made everything so easy and smooth for me. It was so refreshing to speak to someone and get an immediate action and resolution to my problem. I am very impressed with this company and Luis. Thank You!
By Tai T.
Response from Kanguro Insurance· Mar 12, 2026
Thank you so much for taking the time to share this! We’re thrilled to hear that Luis made your experience smooth and easy. Providing fast, human support is something we truly care about, and we’ll be sure to share your kind words with him. Thank you for trusting Kanguro to protect what matters most to you. 🐾 - The Kanguro Team 🦘
Excellent insurance, it covers so many things that no other insurance does, the service is exceptional. I have had many situations with my dog over the past two years and Kanguro has helped me with everything and covered everything, with all the specialists and treatments. I am more than grateful. God bless you and may you always prosper.
By Veronica Quesada M.
Response from Kanguro Insurance· Feb 26, 2026
Thank you so much for your heartfelt words. It truly means a lot to know Kanguro has been there for you and your dog when it mattered most. Providing reliable coverage and caring support is exactly why we do what we do. We’re grateful to have you as part of the Kanguro family and wish you and your pup continued health and happiness 🧡🐾 — The Kanguro Team🦘
So far I have been experiencing some miscommunication in the beginning. But one of your agents Sofia was very patient and helpful she handled the issue professionally.
By Nelson R.
Response from Kanguro Insurance· Feb 26, 2026
Thank you for sharing your experience with us. We’re sorry to hear there was some miscommunication at the start, but we’re glad Sofia was able to step in and help resolve everything with patience and professionalism. We truly appreciate your feedback and are here whenever you need us. Welcome to Kanguro 🧡🐾 — The Kanguro Team🦘
