Saturday, November 7, 2026 · Customer reviews of US businesses
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408 reviews
Just Energy Group, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1997, Just Energy (NYSE:JE, TSX:JE) is an energy management solutions provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable green energy options. With offices located across the United States, Canada, and Germany, Just Energy serves close to two million residential and commercial customers. The company offers a wide range of energy products and home energy management services including long-term fixed-price, variable price, and flat bill programs, smart thermostats, and residential solar solutions.
Just Energy Group, Inc. (justenergy.com) has 408 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
408 approved reviews, newest moderated first
Very professional explained everything in detail very thorough
By Mark L.
Response from Just Energy Group, Inc.· Jul 24, 2019
Hi Mark, thank you for your comment! We appreciate your feedback and look forward to our continued relationship. If you have any questions or concerns please visit justenergy.com/contact-us so we can help in any way we can.
What a scam. Just received a collection notice to my late Father's estate. He doesn't even use them and doesn't appear he is even in their service territory. Routed to endless phone chain. Person at 800 number refused to let me speak to a supervisor. It's a joke to call it a customer service department. Will report to all authorities for attempted fraud.
By J N.
Response from Just Energy Group, Inc.· Jul 16, 2019
Hi, J Nunya. We apologize for the encounter you had with our customer service team. That's not the experience we want to provide. We value your feedback and have shared it with the appropriate teams. Please visit justenergy.com/contact-us to provide us with your information. One of our resolution managers will get in touch to discuss your experience and your account details (you can select what time is best for us to call).
I get this stupid letter in the mail saying my utility account is past due. I’ve never Had first energy. Never will. It’s all a scam. My electric bill is through another company that’s automatic deducted and my gas is on a co op auto deducted as well. Sad that this country has come to this and sooo many scams. What happened to honesty and working for what you have. Ridiculous
By Megan
Response from Just Energy Group, Inc.· Jul 16, 2019
Hi, Megan. We apologize for the encounter you had when you received a letter from us. That's not the experience we want to provide. We value your feedback and have shared it with the appropriate teams. Please visit justenergy.com/contact-us to provide us with your information. One of our resolution managers will get in touch to discuss your experience and your energy usage (you can select what time is best for us to call).
They are the most expensive electricity company out in Texas! They have no common curtesy when assisting a valuable customer. When you have a question they take a long time to answer. I would never advise Just Energy to anyone.
By Tanya C.
Response from Just Energy Group, Inc.· Mar 18, 2019
Hi, Ms. Ceant. We apologize for the encounter you had with our customer service team. That's not the experience we want to provide. We value your feedback and have shared it with the appropriate teams. Please visit justenergy.com/contact-us to provide us with your information. One of our resolution managers will get in touch to discuss your experience and your energy usage (you can select what time is best for us to call).
Nice representative (E B) inside Samsclub explained me that they will help me switch to Just Energy as a gas supplier with DTE without any change in price. My bill will only show Just Energy as the supplier. He promised there will not be any change in billing. Now I got the first bill and to my surprise it was 3 times more than what I was paying to DTE. This is a trap and rip off by Just energy (may be representative). I am not sure how Samsclub will allow them inside to sell the product to their members.
By Venmada
Response from Just Energy Group, Inc.· Mar 18, 2019
Hi, Venmada. We apologize for the encounter you had with our sales team. That's not the experience we want to provide. We value your feedback and have shared it with the appropriate teams. Please visit justenergy.com/contact-us to provide us with your information. One of our resolution managers will get in touch to discuss the your energy bill (you can select what time is best for us to call).
I was recently charged a procurement charge by Just Energy on my Socal Gas bill for this month and last month which doubled my monthly bill. I called Just Energy to get information on the charge and the representative said she had never heard of that type of charge and to call back in 72 hours to becuase she was going to put in a request to the billing department and have them look into it. Why couldn't she just transfer me to that department!? She said she couldn't and to just call back. I'm very upset!
By Alma Z.
Response from Just Energy Group, Inc.· Mar 18, 2019
Hi, Ms. Zepeda. We apologize for the encounter you had with our customer service team. That's not the experience we want to provide. We value your feedback and have shared it with the appropriate teams. Please visit justenergy.com/contact-us to provide us with your information. One of our resolution managers will get in touch to discuss your energy bill (you can select what time is best for us to call).
Hoping I didn't make a mistake doing what I did. Did not get a full explanation of what I signed up for. Young lady was very sweet and friendly and I was in a bit of a time crunch, never explained that my suppliers were changing. Made a mistake doing that once before with the promise of saving money on my electric bill and it turned out to cost more. I will give this a few months and hope for the best.
By Kathleen K.
Response from Just Energy Group, Inc.· Jul 24, 2019
Hi Kathleen, we hope all is going well and you're satisfied with your service. If you have any questions or need any help please visit justenergy.com/contact-us so we can help you resolve your issue.
I never had any services with Just Energy, however their "collections department" blackmailing me for past due account for $50. Filed complaint with BBB. UPD. Later I found that they switched my service from my local carrier to their company without my authorization and signed me up for 5 years. When I asked to provide me with the copy of the agreement they told that I signed commitment over the phone. Unbelievable.
By Alexander
Response from Just Energy Group, Inc.· Mar 18, 2019
Hi, Alexander. We apologize for the encounter you had with our sales team. That's not the experience we want to provide. We value your feedback and have shared it with the appropriate teams. Please visit justenergy.com/contact-us to provide us with your information. One of our resolution managers will get in touch to discuss your current agreement with Just Energy (you can select what time is best for us to call).
