Great company & product
Great trampoline. A bit hard to get the netting on over the posts, but once on it is a solid product. We had a wildlife issue with the netting and the company was more than generous with excellent customer support.
By Brad H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
805 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop TrampolinesShop Accessories Contact Us Find us on Facebook Find us on Instagram About Jumpflex Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play.Play for life!
Jumpflex Trampolines (jumpflex.com) has 805 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
805 approved reviews, newest moderated first
Great trampoline. A bit hard to get the netting on over the posts, but once on it is a solid product. We had a wildlife issue with the netting and the company was more than generous with excellent customer support.
By Brad H.
Excellent customer service! The zipper broke on the safety net and it was replaced quickly without any hassle.
By Josh B.
Very easy and hassle-free warranty claim. A quick email and the package with replacement items was on the way!
By Kent
Quick customer service. Great assistance with missing packages. Easy to follow instructions. Great quality and everything fit together well. All pieces fit together well and the trampoline feels lighter than others.
By SD R.
My kids were so excited about the trampoline…. We just spread the parts out in the backyard. Two boxes contain trampoline parts and one is a queen size bed 😥 But the parts that arrived looked pretty good and customer service ordered the missing box for us 👍
By Rachel
We had a hole in the mat of our trampoline and the company replaced it extremely quickly within days of notifying them. My kids love love this trampoline!
By Joni P.
The quick turn around from the time I ordered the jumpflex and a few days later it delivered. My grandson is loving his trampoline. Thank you :)
By for your O.
There was a small shipping issue as FedEx lost the first trampoline but Savuth from customer service straightened it all out and responded to me so quickly and was incredibly helpful in getting me a new one. We LOVE it! Thanks to Savuth and Jumpflex!
By Caitlin A.