JPayReviews of jpay.com

I only gave one star because I can't give zero. I paid 6 weeks ago for a video visit that I still haven't been able to receive. All I get after finally getting to customer service is " I don't know " the kiosks in the facility don't work. no one will fix them , but jpay will gladly keep taking your money

JPay does not refund email money and they charge way too much for Commissary money for the Jail system. FL is monopolized by JPay, so you have no choice. When my son was released, we did not get back $30 left on his email account. JPay makes a fortune off of the people in jail...the least they can do is pay back money not used. BAD BUSINESS

Ich versuche seit 3!!! WOCHEN neue Briefmarken zu kaufen. Die Zahlung wird immer abgelehnt. Kreditkarten Kundenservice bestätigt mir, an der Karte liegt es nicht es ist auch im Verlauf zu sehen, dass die Seite JPay den Kauf abweist. Also Mail an den Kundenservice von JPay vor über einer Woche. FAZIT: Keine Reaktion bis heute und täglicher Versuch Briefmarken zu kaufen scheitert weiterhin. Traurig aber dieser Anbieter weiß, er kann machen was er will. Gibt er keine Marken hat er ja nicht das Problem. Traurig das Inhaftierte Freunde und Familie besorgt sind wenn nichts mehr kommt und man kann diese ja nicht mal eben auf dem Handy anrufen...... JPAY überdenkt mal den Service und unterlasst die Blockierungen für Käufe!!!

I no longer send email or letter complaints to Jpay. Because they don’t respond to either. Also, Jpay’s special offers at Thanksgiving and Christmas are an absolute joke! As you never receive the credits on your account. And you have to keep fighting and sending email messages to ask them for the credit that they say they are giving you. But this is actually a ploy to get you to use JPay more. As Jpay let you think that you are receiving some measly credit to cover your pre-paid credit to your loved ones. This is a lie. As numerous people contacted Jpay to find out why they were not receiving the promised credits for their pre-paid credits. I now use JPay as little as possible. And I was once told by a Jpay customer service person that they had no connection with JPay, in spite of their number being listed on Jpay’s own website! To anyone, who many be reading this review, please note that there is a much better communication app called ameelio, and I have been using for 3 months. They are also actually free to send up to 2 postcards a week of up to 1000 words, or 2 photo cards of up to 100 words. And there is no charge for printing or postage, either.

I noticed that your CC structure not only charges a person trying to send money to an inmate a Fee, but in addition it is ran and coded as a Cash transfer off the credit card resulting in additional fees to the people trying to send money. In addition Cash advance fees have no grace period thus starting interest charges immediately. So in essence you are punishing families trying to send money while lining your wallet and the credit card companies wallets from the suffering of others. EX: Send $25 to an inmate. Your charge is nearly $7 in fees. Add the $10 Cash Advance fee (which it is not) and the $0.73 in interest on a 12 day window and you have forced someone to pay $42.73 just to get $25 to an inmate. Do you see anything wrong with this? I imagine most people do not know and this should become extreme public knowledge.

We need to organize a movement to force this company to either do business right or sell to some company that can actually do what we pay exorbitant rates for through JPay to do. I've had money stolen by JPay. They charge for video visits that can't happen because of equipment failures. They've blocked my accounts with no authority and every time I try to get help, I get treated very rudely and get hung up on because JPay doesn't allow customer service.

Jpay offers horrible services. Customer services never address issues submitted thru the online customer complaint form, drop calls, lost of emails, photo and videos not received, declining videos that doesn't violate the penal facility guidelines, non performance of video equipment or video visitations refunds or credits, the inability to communication via their receivers, and maintenance repairs to their kiosk located in various areas.

OMG before August I'd have given it 3 or 4, as could be expensive but worked well. Emails from 29th July to now haven't sent, except one saying haven't heard from you are you OK let me know. I sent the same, so I know when they say they have sent & possible facility didn't like content I know it's no way that just saying are you getting my emails, I got your letter in the mail. Even though the letter got held up 3 weeks! It mentions emails I've not got the last but one was 29th July & only received one on 2nd October again asking me to get in touch. I had tried the same the night before. I've even tried spending $4.40 on the smallest pack of 11 stamps on a new account, sent an email a week ago with pre paid reply as always. So unless on lockdown (as prisons in FL are hit badly obviously, there's loads of lockdowns so unless there's a week or two quarantine, this one hasn't sent. But the ones on the order account we KNOW haven't sent & NO REASON they wouldn't be passed on. Have put a letter in the mail was only option, but with mail held up so bad before no idea how long it will take, then will possible have to wait on written reply. As I've already received written mail but emails to say I got it. And it was real important & it's a capital case (convicted) & not on death row now but appealing & appeal stuff I'm looking at going back to before the case even we can't talk about. I'm beyond frustrated. I can't get very much "support" from customer support, they're support system is a nightmare. They just repeat almost a genetic phrase, all emails have been recieved by your loved one. Please remember it can take 48 hours, in some cases 5 days, & facility staff can decide to pass on emails. When I told them we'd had no problem from the very start, then nothing but 1 in October they didn't reply. If this gets sorted I'll change review. If not I'm not going to use jpay. Which is a shame as it worked well, we'd contacted easily between 2 - 24 hrs on average. So possibly gonna have to return to the mail until then, not great especially with holidays coming up. If things change I'll change review. Just making sure people know this is an issue, I've heard of it both outside & inside prison from several others, this seems a common problem at the moment. But doubt they'll sort it. Just hoping email this time with some no s attached again & asked to look again will resolve it....