JPayReviews of jpay.com

I contacted their customer service line 800-574-5729 on 9/21/26 asking help for my reimbursement in which they gave me incorrect information so we are already starting on the wrong foot. Even worse, I called back again 9/23/26 at around 5 PM Arizona time. I spoke with a " Jesse" both times I called that day. He gave me the WORST CUSTOMER SERVICE EXPERIENCE I ever have experienced. I am literally shaking from how upset I am. Not only did he keep trying to hang up on me when I needed help with my reimbursement. I would ask a question and proceeded to tell me " if you have any more questions" every single time I asked a question. He wouldn't try to help me at all. When I tried to get the reimbursement I clicked on the wrong thing because he refused to explain what the two options for reimbursement were. I realized I wanted to get the reimbursement by mail but it was too late because I had clicked the first option which was to get credit to use in Securus? I have no loved one to talk to I do not need the money that way if he was helpful and not rude unprofessional and not trying to dodge truly assisting me, then I would of known my options and had selected reimbursement by mail. I asked to speak to a supervisor and he refused. When I started asking for his name and agent ID he hung up on me. I called the number again and Jesse answered again luckily so I was able to confirm his name and this time I recorded the call. His behavior is unacceptable and disgusting. I want my reimbursement by mail. It is his fault he refused to explain he refused to accept any wrongdoing. I have the second call recorded and I told him that and that I would report him. This is unacceptable.

Bad customer service!I asked for operator ID and she refused instead just said her name was Miranda!! I never was rude to her when I got on phone finally but said I had a tone and was rude! I never said nothing out the way or cursed at her. Very unprofessional company and customer service.

If I could rate zero stars I would. Do not subscribe to videograms. I sent an inspirational video to inspire religiously. Nothing vulgar or inappropriate. It was censored and I was notified there would be no refund of stamps. They charge enormous rates , only give you 30 second clips and then censor your videos and the receiving party will never receive them. SCAM.

Is there a negative 1 star ? I have been on the phone with jpay customer service for 3 days on the roll... I can not deposit money into my loved one's account. Every time I make an attempt to deposit money it get denied... NOBODY KNOWS WHY??!!but the worst part is the 1 hour of TORTUREof listening the SAME MELODY OVER AND OVER AND OVER FOR ONE HOUR!! I AM MENTALLY BROKEN DOWN FROM THIS! NOBODY should be forced to listen to one tune for over an hour!

Thieves. They get officers to handle video visits and the officers cut off the calls way before the time is up just because they can. They are disgusting thieves. I will never recommend the service

JPay, like so many American companies, doesn't understand that there's a world outside America, which is much better educated. They seem to be incapable of offering any service to non Americans; I don't know if the service they offer to Americans works, but it certainly doesn't for anyone else. I'm afraid that's typical of so much in America.

The Send Money link has vanished from my homepage. I've used the site webform FIVE TIMES to ask for help but had absolutely no response. I appreciate that live would be easier if they never had to deal with us pesky customers, but they would be wise to remember who pays their wages.

This company is nothing but a scam and run by thieves! They have a captive clientele that they can treat anyway they want and they steal millions every year by sliding in extra $0.10 charge every chance they get and even if you catch it, good luck getting it back. Our government has basically handed them the right to steal by forcing us to use them.