Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
97 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We developed a way to extract the best of every coffee bean into a liquid 20x more concentrated than traditional coffee. The result is Ultra Coffee: pure coffee that transforms into anything you desire – latte, americano, cappuccino, you name it – in seconds.
JOT (jot.co) has 97 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 90 reviews with 5 stars · Clear filters
I love the convenience of coffee concentrate and Jot is the best I’ve tried. Makes a fantastic iced coffee too. Yum! The only thing I love more than their smooth rich coffee is their customer service. I’ve had two small issues and they responded almost instantly, are delightful to work with and make things more than right. Treat yourself to some Jot. You won’t regret it.
By Kate
Simple, easy, good…. ✔️✔️✔️
By Steven M. L.
Jot is by far the best coffee concentrate I have ever experienced! The flavors are true to the description and come through in every sip. I use mine primarily for iced coffee and it makes the prep process short and easy.
By TL
Jot is fantastic. Their orders arrive timely, anytime a rare issue arises, they take immediate action to resolve. i have recommended them to countless friends and family.
By Patrick I.
Been a Jot subscriber for a while now and their coffee is amazing. I use them for coffee, duh, but also for sauces, buttercreams, cakes, and creams/custards. So balanced.
By David B.
I've only had positive experiences with Jot. Their coffee is good (I personally only like it cold, though.), and I am a coffee snob. I've only needed to reach out to customer service once, and they quickly (like, within hours) resolved my concern.
By L. K. E.
JOT makes a perfect gift. I enjoy it on trips away from home and gift it often
By Linda De L.
I once visited a coffee farm in Peru and had the best coffee ever. Jot’s is the next best thing. The flavors are great, especially the new Maple Syrup. I don’t typically drink flavored coffee, so I’m a huge fan of the original and other non-flavored options. Great product and exceptional customer service.
By Jackie B.
