Rest Assured.
I received answers to my question and was provided reassurance about concerns I had. Embody’s customer service team worked to make sure I was assisted in a time that increased my comfort and confidence in the product.
By Joy W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
I received answers to my question and was provided reassurance about concerns I had. Embody’s customer service team worked to make sure I was assisted in a time that increased my comfort and confidence in the product.
By Joy W.
no 24/7 support, my account is messed up, 2 accounts.....dosage is wrong...no contact number
By cheryl C.
Response from Embody· Jul 31, 2026
That sounds like a horrible experience, definitely not the one we aim to provide. We're definitely here to help. Please call us at (855) 807-3969. You can ask to speak with a manager and they will get you taken care of.
Only lost 1 lb
By customer
Response from Embody· Aug 3, 2026
We appreciate you sharing your experience and feedback with us. We understand that seeing minimal results can be frustrating, and we are committed to helping our customers achieve their goals. We are always working to improve our offerings.
Love the medication so far no problems at all. Lost about 5lbs so far and not that hungry.
By JC
Very professional and friendly intake
By James
I had a great experience
By Daniel D.
Two hour phone line hold times. Several days to reply to emails if you get a response at all. Easy to place original order but impossible to get help if you have an issue with an order.
By John H.
Response from Embody· Jul 31, 2026
Hi John, Thank you for sharing your feedback, and please accept our sincerest apologies for your experience with your medication order. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team
The practitioner was extremely helpful and professional. I felt very comfortable and appreciated him being informative and friendly.
By Angie S.