Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
The process was actually so simple! I filled out a little form, got an appointment with the doctor, and now they are sending me my medication! It’s so much of an easier process than I was expecting and so much cheaper than all the other places I had checked!
By Oliver T.
She answered my question.she was very kind
By Natalie B.
I was dreading the video call/visit. I was amazed how easy, fast and wonderful the experience was. Beyond expectation. Thank you.
By Jazmine H.
Provider was very kind and knowledgable.
By Jeremy
Nice and polite
By Claude T.
Embody charged me 6 days ago and promised fast delivery for the GLP-1. They were fast to tell me I qualified (never having spoken to a doctor there). They were fast to immediately charge me for the program/GLP-1. But they never delivered. My friend joined ro.co the same day and received her GLP-1 in 2 days. I was told it would be fast. Now they are saying ithe order went to the pharmacy. (they said this for days). I said I want to cancel and get a refund. It was never processed and certainly never shipped. I kindly asked for a cancelation and refund but they are refusing saying they can only stop future charges. BEWARE. Use ro.co or similar. Also beware that their website has 4.9 stars and 125K reviews. Nope that's not independed reviews, those are marketing words.
By Susan C.
Response from Embody· Aug 6, 2026
We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is to complete enrollment, be approved, and have your payment processed quickly, only to continue waiting for your medication without the timeline you expected. We also understand how frustrating it is to request a cancellation before your order has shipped and feel like your concerns aren't being resolved. We've continued to strengthen our onboarding, fulfillment, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, the status of your prescription, your cancellation request, and your billing concerns to help work toward a resolution as quickly as possible. Thank you for taking the time to share your feedback.
Received medication in a container that had a warm gel pack in it. Everything was warm and had moisture on it. They add B12 to their formula so it turns reddish and I wasn't able to check it for clouding or haziness. I didnt feel safe using it. I sent them pictures of everything upon delivery. I contacted customer service and told them my concerns. I just wanted the shipment replaced. They insisted it was fine for 72 hours in temperatures up to 103 degrees. I told them again that I didnt feel safe with his bottle especially since I couldn't examine the medication for clarity issues. They insisted it was fine even though I did not feel safe with it and would not replace it. I have learned that you should always check the clarity of the medication if you have any questions on its condition. What are they hiding with the B12 coloring?
By Deedeerw
Response from Embody· Aug 6, 2026
We're sorry to hear about your experience and understand why you were concerned. We know how unsettling it is to receive a temperature-sensitive medication and have questions about its condition upon arrival. We also understand your concern about not being able to visually assess the medication as you expected. Patient safety is incredibly important, and we never want anyone to feel uncertain about using their treatment. We've continued to strengthen our shipping, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your shipment, your concerns, and the guidance you received, and work toward an appropriate resolution. Thank you for taking the time to share your feedback.
it was a great experience. The best part was the ease of maneuvering through the site getting the information in black-and-white and no gray areas thank you
By denise H.
