Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
Jon is the best with customer service he has been extremely helpful and followed up with me to make sure my treatment was going good and if I have any concerns. I have has a seamless process with embody and everything has been very clear and easy. Could not recommend more!
By Briana G.
Appreciated how easy it was to connect and that I as given the option to ask someone my questions.
By Tammy
I have no issues with the medication or the delivery . Mary Ann was a joy to talk to, love having someone to reach out to directly when I have questions. Soo happy that I found Embody!!!
By Eva
Able to pause subscription
By Lindsey B.
Jomart has made this process so easy. Here is there to answer any question I may have, and I’ve had a lot!! I simply could not have navigated this without him!! I highly recommend Embody!
By Cheryl C.
HORRIBLE COMPANY, TERRIBLE CUSTOMER SERVICE, AND A COMPLETE WASTE OF TIME AND MONEY! I have had an absolutely terrible experience with this company, and I would strongly advise others to think twice before doing business with them. One of the biggest problems is that the company does not clearly disclose on its website that it does not offer the 15 mg dosage I need. This is extremely misleading and important information that should be clearly stated before customers place an order and pay their money. If I had known they did not carry the dosage I needed, I would never have placed my order in the first place. It has now been almost four weeks, and my issue remains unresolved. The customer service has been extremely disappointing, and I have spent far too much time trying to get a simple solution. I have communicated with them through emails and phone calls, yet I still have not received a satisfactory resolution. What makes this situation even worse is that they have no problem taking your money, but when something goes wrong, they refuse to take responsibility. They insist that their policy does not allow refunds and that they can only offer a replacement. Why should I accept a replacement when the company does not even offer the dosage I originally needed? A replacement does not solve the problem. My money has been tied up for nearly four weeks, while I have been left frustrated and without the product I needed. Their lack of transparency, poor communication, and unwillingness to provide a reasonable solution are completely unacceptable. Customers deserve honesty, transparency, and decent customer service. Important product limitations should be clearly disclosed BEFORE a purchase is made, not discovered after the company has already taken your money. Based on my experience, I would absolutely NOT recommend this company. Think carefully before ordering, make sure you verify every detail, and do not assume that the dosage you need is available just because the website does not clearly tell you otherwise. This has been a frustrating, disappointing, and unacceptable experience. I would never do business with this company again.
By maura M.
Response from Embody· Oct 21, 2026
Hi Maura, we are deeply sorry to hear about the immense frustration and disappointment you have experienced regarding the lack of transparency about dosage availability and the difficulties you have faced with our refund policy and customer support. We understand how incredibly stressful it is to have your funds tied up for weeks without receiving the specific treatment you require. This is certainly not the level of service or care we aim to provide for our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team
Horrible customer service. My second order wont even be here before my dose is due again! Dont waste your money go with a different company!
By Tiffany
Response from Embody· Oct 21, 2026
Hi Tiffany, thank you for sharing your feedback and please accept our sincerest apologies for the delay with your second order and the frustration this has caused. We understand how concerning it is when your medication may not arrive before your next dose is due. This is certainly not the level of care we aim to provide to our patient. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team
The weight journey has been challenging but with patience Im on the right track now. I an hopeful that I will continue to see results and be a better version of myself.
By Norma M.
