EmbodyReviews of joinem.co

I had a lot of questions and concerns that were addressed and explained well to me. I wasn’t intimidated by the doctor. I didn’t feel rushed or unheard. If I could’ve had her as my PCP I absolutely would. I feel confident starting this new medication with this program, particularly. If you’re gonna assign that Dr to me, please do it lol just saying.

They listened to my needs and applied thy

Clinician asked me questions to understand my needs and answered

I had to send my 2nd refill form twice and neither went through their system so I had to schedule an appointment to talk to a provider. The headache I’ve experienced isn’t really worth the extra $20 that I paid to my previous provider. If Embody does not step it up, I will be going back to my old provider. Also, Tirzepatide only goes up to 11.125 mg here and 16 mg with my original provider.

I am very happy with how the phone call went. And looking forward to my experience with Embody.

I'm going to start with important things you need to know that I learned the hard way then get into my experience. 1. EMBODY does NOT give refunds. Full stop. You pay that's it. 2. Embody's customer service is entirely made up of AI. They have a very realistic sounding customer service agent but it cannot comprehend basic logic or complex customer service issues which gives it away. When I asked to speak to a human it just kept saying "I am a human." The chat service is the same. It will cycle and not answer your question if it doesn't understand. Email support stops responding if a request is more complicated than requesting information. Now to my experience: I order medicine on 9/10 and was told 2 day delivery. Given we were going into a weekend I anticipated a Monday delivery. I did not get the medicine until 9/21. Every day embody would send me the same AI generated message that my "shipment was delayed" with no further information. When I pushed for more information I was told it would be 2-3 more days. Total delivery time was 11 days. For overnight shipped medicine that requires refrigeration. When I reached out to Embody about this I was told "If its warm when it arrives put it in the refrigerator until it's cold again." Solid. My spidey sense are TINGLING at this point. I put the package in the fridge and go to take the medicine 2 days later to start my weightloss journey. But there's no medicine in the package. Just an ice packs and some needles. I call support and this is where I talk to the "Real human" AI Customer Service Rep. She cannot understand the difference between a delayed package and not receiving the medication. I call the pharmacy and leave a voicemail. I reach out via email and received a response the next morning for pictures of the box. Fair. I send these-no response. I reach out the the chat bot that night and was told "no refunds" and that if I didn't receive the medicine then I could report this to FedEx and embody would look into replacing the medicine. In the time this is going on I researched other companies and found one that takes my insurance. I wanted to also not that Embody immediately rejected my insurance when I know my insurance covers GLPS1s for weight loss. I'm starting to think they don't even actually check your insurance as the other sites actually took a few hours to check and get back to me. In short, Embody is trying to make money at your expense by letting AI run it and is not concerned about sending you expired medication nor will they give you your money back. You will have to take charges up with your credit card company and/or the BBB.

Understanding and completely explained process and procedures.

Love the convenience of phone calls for follow up