Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
Well, I had three appointments with three providers and nobody called when they were supposed to. I had to wait a week for the last one on January 24th. He called, he was a little bit late so I was kind of worried thinking that no one would call again. But he did call and rectified the situation. I am very pleased.
By Maria
I appreciate that they actually have medical professionals coordinating your care. The Glp1 has helped me control my appetite. I'm very pleased.
By melissa S.
Do not fall for this company’s tricks. They mislead customers and make it seem easy to sign up for their app and pay for a prescription, but the real problem begins after they take your money: payments are nonrefundable, and you may have to wait a month or more before receiving your prescription. Even worse, delays can cause you to miss your weekly injection. When you call, all the representatives seem to follow automated scripts, and there is no manager available to speak with. They promised me three times that someone would contact me regarding the issue, but no one ever did. They kept telling me that they would escalate the issue to a higher priority, but, as you might guess, no medication was sent. Email responses take about two weeks, so good luck with this company. They do not deserve anyone’s business. You are better off going with a reputable company, even if its products are slightly more expensive. I still have not received the medication I ordered and paid for on August 27. The representative said they cannot issue me a refund and that I must wait until I receive the medication. There is no phone number for their pharmacy, and it is impossible to find anyone at this company who can help.
By Cindy F.
Response from Embody· Sep 25, 2026
Hi Cindy, we are truly sorry to hear about your incredibly frustrating experience. It's clear that the delays in receiving your medication, the challenges with customer service, and the lack of resolution have caused significant distress. We understand how upsetting it must be to have paid for a service and not received the medication you need, especially when it impacts your treatment schedule. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team
Very good person to have appt with!!
By laurie T.
Friendly, informative
By Sharon B.
I have a good experience no problems at all
By Liliana R.
They are a scam. I paid for a three month supply only received one month my meds keeps being delayed. Called on NAD that I paid never received it. Called several times with a promise that a clinician will call back never did. Tried to book an appt. Through the dashboard keep seeing open slots but when I click to book and confirm then get a run a around its taken..at this point a feel I have been scammed.
By customer
Response from Embody· Sep 25, 2026
We're truly sorry to hear about the issues you've experienced with your medication supply and the difficulties in connecting with our team. We understand how frustrating it is to pay for a three-month supply and only receive one month, especially with repeated delays and unfulfilled promises of callbacks. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team
they’ve processed 2 payments of $79 & i have still yet to receive one shipment. it’s been 2+ months & im getting the run around. i was being patient but after this second payment processed now im nervous that im never going to get it. i dont have money like that & i went to them hoping that i would get good service despite the reviews but i guess not. i really wanted to be one of the people who didnt feel like they were being scammed. please give my my stuff or a refund PLEASE!
By baby alien clown princess A.
Response from Embody· Sep 25, 2026
Thank you for sharing your feedback, and please accept our sincerest apologies for your experience you had with the two payments processed without receiving your shipment or refund. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team
