EmbodyReviews of joinem.co

Embody charged my card immediately and then began the daily "We're sorry for the delay" texts. This went on for weeks. I initiated a fraud investigation through my credit card and continued to try to get a refund. I would chat with an online rep who would assure me I've been put in an "urgent response" queue. Nobody ever reached out. I was told that my prescription was at three different pharmacies over the course of one day. I contacted all three pharmacies and they did not have the prescription. One of the pharmacies told me that this is very common and they recommended I file a police report. I contacted Embody with this information and asked questions specific to the report. The rep disconnected the chat twice in a row, but within 45 mins, I received a Fedex tracking number stating my package was on the way (from a pharmacy that was NOT included in the list of possible pharmacies where they told me my prescription most definitely was). AVOID. This place is a total scam. I have used multiple GLP-1 companies and have not had any trouble. The pricing here got me excited, but at my age I should know that we do indeed get what we pay for.

I have had no issues with Embody. Jayvee is wonderful. Returns calls and answers my questions. She is very polite.

Jonathan has been on top of things as far as my orders each month. He reaches out to me when I have questions or concerns about a late shipment. Communication is key as far as customer service and he has been very helpful each and every time.

Great communication.

My husband and I both started with Embody in July 2026, and after four months of repeated problems, escalations, promises, and supposed “fixes,” we are DONE and moving to another GLP-1 provider. The biggest problem with Embody is their absolutely abysmal customer service. Every interaction feels like you are being force-fed the same scripted responses while no one actually takes ownership of the problem or fixes anything. You can explain exactly what is wrong, be told it has been “escalated,” receive assurances that someone is handling it—and then nothing happens. We have submitted refill requests only to have them seemingly disappear into a void. We have dealt with delays because their medical providers failed to reach out when they were supposed to. We have even had providers fail to attend THEIR OWN scheduled appointments, leaving us waiting and delaying the processing and shipment of medication even further. My most recent experience was the final straw: it took 22 DAYS from the date I submitted my refill request for my medication to actually arrive. This is medication people are taking on a schedule. A company operating in healthcare should understand that reliable communication, timely prescription processing, and competent follow-through are not optional luxuries. What makes the experience especially frustrating is that customer service repeatedly gives the impression that something is being done. You hear the right words—“escalated,” “resolved,” “we understand,” “we're looking into it”—but after FOUR MONTHS of dealing with problems across BOTH my account and my husband's account, the pattern has been remarkably consistent: lots of scripted reassurance and very little meaningful action. We gave Embody chance after chance to correct these issues. This wasn't one bad shipment or one unfortunate customer-service interaction. We've spent four months trying to make this work. At some point, you stop accepting apologies and promises and start looking at the company's actual performance. We are now taking our business to another GLP-1 provider. If you are considering Embody because their pricing looks attractive, please understand that a low monthly price isn't much of a bargain when you're constantly chasing your refill, waiting for someone to fix your account, dealing with missed provider appointments, and wondering when your medication is actually going to show up. Based on our experience, I absolutely cannot recommend Embody. STAY AWAY.

They Listen was very helpful and you can tell she cared

I was very pleased with the outcome

ive had too much trouble with late orders and dismissive customer service. i got lucky to speak with Johnrev os customer service and Jennifer a provider. both were excellent