Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
215 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We don’t just sell hats. We live and breathe hats. Headwear isn’t just our business—it’s our passion. Founded in 1911, JJ Hat Center is the oldest hat shop in New York and a true institution. For over a hundred years, the hatters have been proud of excellent customer service and competent advice.
JJ Hat Center (jjhatcenter.com) has 215 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
215 approved reviews, newest moderated first
Great experience.
By customer
Response from JJ Hat Center· Jul 3, 2026
Thank you very much for your kind review. We’re happy to hear that everything was handled professionally and that you are very pleased with your purchase. Thank you for being part of the JJ Hat Center story. Best regards Jérôme CEO
JJ’s has a great selection of flat caps. I understand that they have a high profile NY Fifth Avenue brick and mortar store that cost $$$$ to operate but charging more than double what their competitors charge for the same hat makes a person think twice.
By SK
Amazing selections....extraordinary quality....knowledgeable staff....great customer service. Online is great and the store is insanely good.
By James D.
Response from JJ Hat Center· Jul 3, 2026
Thank you very much for your wonderful review. We’re happy to hear that you appreciate our selection, the quality of our hats, and the service from our team. It means a lot to know that both your online experience and your visit to our store were so positive. Thank you for being part of the JJ Hat Center story. Best regards Jérôme CEO
I have never been disappointed with any of my purchases from JJ Hat Center over the years. The only thing I have been disappointed with my last 2 purchases is with your hat boxes. They don’t have a handle on them. Please make the correction.
By Eddie Q.
Response from JJ Hat Center· Jul 3, 2026
Thank you very much for your continued trust and loyalty over the years. We’re very happy to hear that you have never been disappointed with your purchases from JJ Hat Center. We also truly appreciate your feedback regarding the hat boxes. The handle is a practical detail, and we understand how important that can be. We will take your comment seriously as we continue to improve our packaging. Thank you for being part of the JJ Hat Center story. Best regards Jérôme CEO
Still have not received my order. Did not know that this would have to come from another country. It was supposed to have arrived yesterday, but seems to have stopped somewhere in Alabama with no further information.
By Scott H.
Response from JJ Hat Center· Jun 5, 2026
Thank you for taking the time to leave a review and share your experience with us. We sincerely apologize for the delay and understand how frustrating it is when an order does not arrive as expected. While many of our products are shipped from within the United States, some items may be fulfilled from one of our international distribution centers depending on availability. We would be happy to investigate this for you and provide a more detailed update. Please contact us at [email protected] with your order number, and our team will review the shipment and assist you directly. Best regards JJ Hat Center
Good product, wide selection. However hats require the advice of an expert and this was swept away by the foreign owner in the servitude of profit. The store has lost it’s soul.
By Michael S.
Response from JJ Hat Center· Jun 5, 2026
Thank you for taking the time to share your feedback and for your kind words about our products and selection. We are pleased to hear that you appreciate the quality of our hats and the breadth of our assortment. At the same time, we are sorry to learn that your experience did not reflect the level of expertise and personal service you associate with JJ Hat Center. As the oldest hat shop in New York, we deeply value the craftsmanship, knowledge, and traditions that have defined JJ Hat Center for generations. Preserving that heritage while continuing to invest in the future of the business is very important to us. Thank you again for your review and for being part of the JJ Hat Center story. Best regards JJ Hat Center
I am very pleased so far with you folks. I was able to track my hat and it came in about a week. The quality is unmatched. Thank you
By Bernard C.
Response from JJ Hat Center· Jun 5, 2026
Thank you very much for taking the time to leave us such a wonderful review. We are delighted to hear that your hat arrived quickly, that the tracking process worked smoothly, and most importantly, that you are pleased with the quality. We take great pride in offering carefully selected hats and delivering an exceptional customer experience. Your kind words mean a great deal to our team, and we truly appreciate your support. We hope you enjoy your new hat for many years to come and look forward to serving you again in the future. Best regards JJ Hat Center
Nice product.
By RICHARD D.
