customer service is awesome!
customer service is awesome!
By Renee S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
307 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jive Hosted VoIP is the easiest and most affordable option for your business phone system. Jive’s cloud VoIP service helps thousands of organizations simplify how they manage their phone setup.
Jive Communications (jive.com) has 307 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 236 reviews with 5 stars · Clear filters
customer service is awesome!
By Renee S.
The representative was extremely patient and knowledgeable. I felt as if the representative went the extra mile in trying to understand the issue I was having and try to rectify the problem.
By Keyoma N.
Excelente plataforma
By Juan Antonio Mendez R.
Very good employees with passion for customer service
By Robert G.
Every time I call I get good help and explanations to get to the root of the issue or how to do things. Jive is a good company and stays true to their brand(s) and Customer assistance, even through a merger, and so forth.
By Kim R R.
Great Product, Great Service
By Kevin S.
Intuitive, complete tool with excellent voice quality
By Viviane S.
Fantastic company and product / service! Beyond phenomenal customer service / support. Versatile, easy-to-configure product that works great - a rare set-it-and-forget-it thing. A couple of tiny irregularities here or there that don't affect anything significant. Two caveats. First, we are not using it for a call center, so I can't speak to those features. Second, you may need some help with setting up dial plans - the dial plan editor is not the most intuitive.
By Bob T.