Always available
Always available. Listens to determine the issues. Knowledgeable on their product and services.
By Lloyd W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
307 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jive Hosted VoIP is the easiest and most affordable option for your business phone system. Jive’s cloud VoIP service helps thousands of organizations simplify how they manage their phone setup.
Jive Communications (jive.com) has 307 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 236 reviews with 5 stars · Clear filters
Always available. Listens to determine the issues. Knowledgeable on their product and services.
By Lloyd W.
Jive offers many feature all included in one price. They do not nickel and dime you to death with a low up front price and when you add the features you need it costs a lot more.
By John G.
The decision to go forward with the cloud solution was made to eliminate costs. Hardware, maintenance, various telephone billing for example. We are still going through our end of implementation and it is going great. Once you are On Jive, they will not leave you. Always there for support and ready to assist. Do not expect VoIP in the cloud to resemble any analog or digital telephone service. It is different in a good way. Jive also has various offerings of products and we chose Yealink telephones. Robust, includes firmware updates and many features.
By Teresa M.
Jive was great, from the first cal onward! I have no complaints at all. Keep it up!
By Rosangela de A.
Excellent Customer Service, very good with technical support and communication, prompt, effecient.
By Linette B.
Excellent Customer Service! I had a quick question on how to redirect customers to another coworker while I am on vacation. My question was answered quickly, and the Customer Service Rep walked me through changing the setting within my voice mail prompts. I recommend this company to anyone who requires great customer service.
By Sally Snode, Jack Novicio Insurance Agency, I.
Jive really is worth the money Setup was a breeze. When I had any questions, I had a direct line to one of the on boarding specialist who was very patient. Great Quality, Great Price
By Bryant P.
I called customer support to ask about new features and the CSR took the time to explain them to me.
By Susan G.