Never had an issue!
I always get wonderful customer service with a great phone service. I have never had any issues with Jive and when I need assistance they are beyond helpful!
By Tanya
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
307 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jive Hosted VoIP is the easiest and most affordable option for your business phone system. Jive’s cloud VoIP service helps thousands of organizations simplify how they manage their phone setup.
Jive Communications (jive.com) has 307 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 236 reviews with 5 stars · Clear filters
I always get wonderful customer service with a great phone service. I have never had any issues with Jive and when I need assistance they are beyond helpful!
By Tanya
Excelent support.
By Miguel L.
We've only just begun using Jive and have yet to actually use our phones due to waiting on the carrier. But the set up went really well and the rep was on top of everything and very familiar with the way things work!
By Renee S.
Very professional group of people. From installation to price to service. Very modern features and capable backup
By Michael B.
Though we got disconnected due to no fault of his own, Luis made sure that he saw this issue through to the end. Professional and knowledgeable at all time, he showed me that he was concerned about our issue and too ownership of it. This is what customer support is supposed to be.
By Russell H.
I would definitely recommend Jive, they always stay on top of things.
By Karla V.
We've had a great experience with Jive, and they've been quickly responsive anytime we've had a problem or question.
By MarcyR
The reps were super nice and very helpful. They answered all of our questions, emailed additional info to support the info given over the phone and followed up to make sure we weren't having any other problems. Overall a very good experience.
By Leslie