They were out of stock on the requested…
They were out of stock on the requested item but they were able to outsource and still get it to me. My only other option was to cancel my order. Great service.
By Samantha A.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
137 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
JEM Security supplies the largest brands in Fire Life Safety at the most competitive prices while maintaining a very high level of customer satisfaction.
JEM SECURITY (jemsecurity.com) has 137 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
137 approved reviews, newest moderated first
They were out of stock on the requested item but they were able to outsource and still get it to me. My only other option was to cancel my order. Great service.
By Samantha A.
Good price and websight was easy to use
By ed S.
Your system is very user friendly, and i was able to place the order quick and easy.
By Stacey P.
Easy to order, answered questions quickly and received the ordered material very fast.
By TREVOR B.
Goof. !!!!!!!!!!!!!!
By Mike B.
Your chat box says "We reply immediately". I waited apx 30 minutes and received no response.
By Shawna T.
Awesome Service!
By Mark S.
The shipping before ordering was $19.22 then $24.60 when I placed the order. I hope the product will be fine .Maybe someone will find this helpful.
By L P.
Response from JEM SECURITY· Dec 28, 2021
Hello Laurentiu, thank you for your contact. Is it possible that you changed the ship to location before completing the order? Different locations will have different charges. Please let us know if there is anything else we can do.