JEGS PerformanceReviews of jegs.com

ordered a radio screen for an f150, 5 days later still no update on the status of my order. no email nothing. the customer service phone number they provide is impossible to get through to anyone, unless you feel like waiting a ridiculous amount of time. I finally spoke with a woman she said i will be refunded in 3-5 days and we will see! Definitely do not recommend nor will i ever place another order with JEGS again! IF it is a legit company, they practice VERY poor customer service.

Have been trying for over 3 weeks to purchase and receive a gift card, no luck. This company has gone way down hill since the 80's to bad but true, will never try to by anything from the again. Don't waste your time on hold either, nothing helps.

Tried calling ready to buy chrome rims. Called three times once waited over an hour on the phone never spoke to anyone. My wife decided to read the reviews online and now I am going somewhere else to spend my money. I am so glad they didn't answer they are obviously a terrible company

I was scared by some of the other comments on here, but aside from a slightly worrying 'order status' page (it showed on hold, and I had to search the site to find out that was perfectly normal for exports to be placed on hold until parts availability was confirmed) everything went very smoothly, and the parts I ordered even arrived 4 days early. So aside from nearly having kittens when my order was placed 'on hold', everything was far quicker and easier than e.g. ordering from Germany in these post-Brexit times.

They won’t let me give a 0 star rating. I ordered a hard to find part for my truck that my local Napa store told me was 3 weeks out unless I wanted to pay $82 in shipping. I was pleasantly surprised to find Jegs beat the Napa price and offered free shipping on orders over $199. At checkout they added a $62 shipping fee which caught me off guard but I still decided to order because it was still cheaper and I assumed it would be in sooner. I immediately got a notification (after my card was charged) saying I would get my shipping confirmation within 24 hours. 2 weeks later my part hadn’t even been shipped yet and I started trying to call, email and even fax them with no response at all. I filed a claim with my bank to get the money back on my card. I wish I would have read the reviews. I would recommend that nobody ever order anything from Jegs. I have no idea how these crooks are still in business.

Bunch of crooks!!! Charged me shipping for a product that I never received. They even told me I would receive a full refund and be contacted to let me know when I should receive it. I waited more than three weeks and never received any email or contact regarding this matter. Finally I did get 264 dollars of the 500 I spent on items I never got. I was not contacted to give me any information on why they kept almost half my money. I’m not rich and every dollar counts for me. I am very disappointed and I will never do business with them again. Please save yourselves and order from anywhere but Jegs!!

I use to like Jeg’s but I’m learning you have to deal with people that want your business and I just spent over $500.00 with them and just because I printed a return label to late they ask me to pay for my own return I don’t like where people don’t appreciate my business so all who doing business with them be careful if you have a return do it the same day and print it out I’m so disappointed with this business yes my name is Joe Richmond I live in Jackson Mississippi my partner and friends will soon stop dealing with them to so wish everyone better luck than me

I ordered a right finger for my car they sent me the left finger I'd paid shipping $130 extra then an extra $70 to get it sent to my daughter's house because I wasn't gonna be home they still sit in to my house and I've got no refund yet on the other finger and I still won't have my right finger did I order it on the 18th this is the 27th I will never buy anything ever again from them they're terrible!