JEGS PerformanceReviews of jegs.com

I had to wait 1:24:43 just to cancel an item that was backordered

Literally the worst. Placed an order, realized I ordered the wrong item. Tried contacting them multiple times through email and phone with NO RESPONSE. Received the incorrect item, then not only had to pay $15 to ship it back, but they deducted a restocking fee after the item was returned. Horrible service, and a complete waste of my money.

Worse service in decades of using Jegs. Waiting for hours to advise or short shipments, no follow up as promised. Now I’m the 37th caller waiting for the 3rd time.

Jeg's is THE WORST Customer service, I mean there is NO CUSTOMER SERVICE. I waited over an hour and the agent said she would send me a confirmation email... guess what, CRICKETS, GHOST, NADA! Ordered parts from Summit the same day and received in 3 days.... I have been waiting over a week, and the order is still PROCESSING, Jeg's pull your head out of your _ _ _!

1st experience with Jegs.... Order arrived and only 3/4 brakelines in kit. Called their "CUSTOMER SERVICE" phone. Over 45 minute wait to speak to anyone. If this is called SERVICE, perhaps they should rebrand their support as "CUSTOMER DISSERVICE" and "CUSTOMER DISSATISFACTION"!

Currently am waiting over an hour on the phone to cancel an order that said it was going to be shipped within 24 hours. Come to find out days later that it was going to be backorder and not ship until 2 months. Will not ever order from here again. DO NOT WASTE YOUR TIME

Ordered the hood for 87 Chevy el Camino and revive C10 pick up truck hood. Spend 1 hour 34 minutes on hold when I call the customer service The doors come with dents on it. Because if that the car won’t be ready for my sons birthday. I won’t buy nothing from them anymore.

There is not a low enough number to rate this company. 1. They DO NOT respond to emails. 2. They DO NOT answer their phones. 3. Because of this, they delivered my order to the wrong address. Enough said? I will find out about the delivery and condition of the item when I get to the address it was delivered to. AVOID!