Jeffree StarReviews of jeffreestarcosmetics.com

Annoyed is not the word I would use to describe my frustration right now but is the kindest one I could use. I ordered on the 28th November. Was told 7-15 working days for it to be SHIPPED. And I still haven't even received tracking. I received that standard email they so kindly sent out to everyone telling us we either wont receive our items before Christmas or that it will be no later than the 19th. It's the 18th now and STILL NO TRACKING. What a joke. There's NO excuse what so ever. Either hire more people or dont TAKE PEOPLES MONEY UNTIL SHIPPED. Get it together JSC. 😠

I am very upset that I actually wasted money on black Friday for products that wont be here by christmas.

I have placed 2 orders from this company one being Black Friday 11/29 and still have yet to hear anything about my order being sent. At least others have received an email stating their items would be sent on 12/19. I have t even received that!!!! Chances of arriving by Christmas is more then likely not going to happen. I have emailed and have yet 96 hours later to hear anything back even though I received a spam email saying it could take up to 72 hours for a return response!!!! I’m guessing I’m not the only one from all the other complaints I have seen. And all while this debacle of not getting my items ordered over 19 days later is going on the 1st item that I ordered 2-3 months ago was brought to me by my daughter who is OCD about her makeup and brushes hands me not 1 or 2 but 3 of his JUNK brushes that look like they were out together by a kindergartner (they may have even done a better job) have fallen apart from the glue not holding and had to be re-glued so they can be used. This is the last time I will ever spend money on his products and just stick with James Charles who’s products we get almost immediately when ordered and his brushes have been used for way over a year and still as new as the day they were purchased. Don’t waste your time or money on this CRAP!!!!!

Placed an online order in November the day after Thanksgiving. I have received ZERO communication about the order until a blanket email arrived about high volume sales and shipping issues...blah blah SOME ORDERS WILL NOT ARRIVE BY CHRISTMAS. There is no contact info in the email except a snail mail address. Poor job!!!!!!!

If I could give zero stars, I would. Started with Thanksgiving, where I was able to order all three mystery boxes, got through Shopify and received an online notice that I would receive an order confirmation within two hours. Instructions were clear to contact customer service if you did not receive that confirmation. So two hours later, I went online and their contact us section stated to wait six hours, which I did. After that wait, I contacted customer service only to be told 3 more days. Patiently waiting, I am contacted 3 days later and even though I can show the screen from my order, and initial confirmation screen; I am told they don’t have my order, they are sold out and pretty much too bad. I’m a little surprised at their lack of empathy for the customer. Your customer is the secret to your success Jeffree!! I go online and order different products giving Jeffree Starr a chance to redeem themselves. This time payment is taken, and I receive an order confirmation and an email stating due to overwhelming demand, wait 10-12 days for shipping information. Which should be okay, because I should have the order by Christmas. Twelve days later, I email customer service. It’s been a week with no response. I receive a blanket email that went out to EVERYONE thats order has not been shipped stating mystery box orders still aren’t shipped, so if you ordered after that don’t expect your order by Christmas. I immediately reply and request a refund for my order. 1 week later, still no response. Interestingly enough, Jeffree seems to have time to shoot his videos, and live his life. When our online store has a blowout sale, we work until orders are shipped. We understand that every bad customer service experience results in exponential loss of revenue. Jeffree perhaps you should hire more temp staff to get your products out. Your overwhelming response email to customers is nothing more than an excuse. You know how many boxes your manufactured, you knew that you sold out the same day. You seemingly had no plan to ensure your customers received their products. This is bad business. PS - not responding to bad reviews is also indicative of your lack of concern for your customers. Regardless of how amazing your product is, this lack of service will create a negative impact for your organization.

Horrible customer service! Ordered on Thanksgiving day and items STILL haven't been shipped. "Customer service" doesn't even reply to emails despite the autoreply message saying it takes up to 72* to receive a reply. It's been over a week. Yet Jeffree is making snapchats bragging about his new house and is always showing off his cars....how about he hires more employees to get customers orders shipped?!?! Yet he refunded everyone that bought a mystery box over an effing sticker but is doing nothing for those of us dragging with this debacle. First they said no later than 10 business and it's well past that now! I will never, ever, EVER give a dollar to Jeffree Star. I'm disgusted. Get it together!

They need a better customer service team. Ordered 2 items on black Friday and was originally told would ship out by 10 buisness days got an email saying now it will ship out by the 19th...really?!?! So annoying. First and last time I order from him. You would think my items would be coming from China with how long it's taking.

I ordered on black Friday a anniversary hoodie an a mini mystery box, I havent received my items. I emailed customer service to be told I would be contacted in 72hrs, to then get the same email as everyone else saying orders will be out Dec 19th. When my original email said 10 days.. I'm beyond disappointed I get it's the holidays but the fact they try an rug sweep everything from the refunded money because of stickers even though it was never said why I was getting a refund inn my email, I wouldn't of known if I didn't follow JS on snap an now they wont answer why I haven't recieved mine I never recieved an email 72hrs later specifically about my purchase just a generic email saying it would be shipped by the 19th an I have checked all day an nothing..