Jeffree StarReviews of jeffreestarcosmetics.com

Not only is shipping and customer service nonexistent...but they bold face lie about when shipping times are...they snatch your money and then do not send a product or even ship..i will never ever order from jeffree star cosmestics again...what a damn joke

Ordered items from the Jeffree star website on the 28th of November, currently it is the 19th of December and I’ve had no order confirmation at all. I have emailed the customer service countless times and I have had no reply at all. I am very disappointed with the service offered from this company.

Placed an order for normal (not Shane Dawson or anniversary product) on 11/28. Going on almost a month. Several (4 in total) emails to the contact us form on company website. Zero response! Poor customer service! Instead of spending 14 million on a new house she should have invested in her brand and hired people to help customers!

Placed my order on 11/28/2019. The money was immediately taken out of my account. I received a confirmation email stating the the order would ship within 10 days, and another email from Jeffree Star stating that I would be sent a second email when my order shipped, None of this has happened. I emailed the company on day 13, their email response was that I would hear from customer service within 72 hours. 7 days later I have not heard back. Oh, and their email response also states that multiple emails will group and place you at the back of their Queue. Just checked my order status and it's still processing....... It took , zero time to take the money out of my account. Requesting that my order be cancelled, account refunded, and encouraging all of you in the same boat to do the same.

Ordered products well in advance of Christmas to avoid disappointment but Jeffree Star has let me down. There are no updates for tracking my order on the web site and customer service doesn’t respond to emails. I’m going to have two very disappointed daughters. Will never use or recommend. Avoid!!!!!

Like many of the reviews I read, I ordered on 11/28, with the disclaimer of up to 10 days shipping. After that I contacted customer service on 12/13, which said by the 13th. Later that same day, I get an email by the 19th. It also added that orders 12/1 and later would not arrive by Christmas. Well, I highly doubt by the 19th would either, so why the false distinction. The items were meant to be birthday gifts, then Christmas, but now I hate to even give this company any afterthought with their practices being in such poor taste. Literally, never again. As of 12/19/19 one of my orders are still processing. The other has been marked as shipped, however, it has not arrived at USPS to send. I contacted JSC to inquire if both were shipping together, as they had previously said. I received the following response: We want to thank you for your patience in the delivery of your Jeffree Star Cosmetics purchase! All orders placed during our Black Friday sale on November 28th & 29th will leave our facility no later than Monday, December 23rd. We are trying our best to work with our carriers and minimize the delay as much as possible during the excess volume of the holiday season. As for orders placed on or after these dates, they are not guaranteed to be delivered by December 25th. Unfortunately, we are unable to expedite your shipment at this time. We understand the delay may not be conducive to your desired delivery date. If you need to make an alteration to your order please contact our customer support team. Changing the shipping 4x is beyond unprofessional. This company is a complete and utter joke.

I placed an order with JSC on Nov 28th it is now Dec 18th and i still haven't even got an email confirmation from them. They took my money immediately but can't mange to respond to any of my 5 emails.

I placed an order on Nov 28th and received an email saying my items would ship in up to 10 business days. The money was taken out of my account instantly but I have not received a shipping confirmation or any emails and it has been 3 weeks since I placed my order. All I ordered was a highlighter and lip scrub, there is no reason it should take 3 weeks to ship a tiny package. I emailed customer service 5 days ago asking for my money to be refunded back to me and I still have not gotten a response. It’s sad that as rich as Jeffrey is his customer service has to be so awful!! I don’t plan on receiving my package anytime soon or my money back for that matter. I will not be ordering from him ever again.