Jeffree StarReviews of jeffreestarcosmetics.com

Worst customer service ever !! If it even exists I emailed his customer service two weeks ago to change my shipping adress and till this day I have heard no response and items have not shipped. Jeffrey really needs to work on creating a customer service team !!

Ordered 2 items on Thanksgiving (Thursday, November 28). As of December 17, I still have not received them. Contacted them and was told they won't be shipping until December 19!! Well, obviously not hopeful that items will arrive in time for Christmas. I will NEVER purchase with them again. I ordered from dozens of other places around that same time (and even later), and everything else has already arrived, including items from overseas. Seriously, just order another brand and don't waste your time with this ridiculous company. I can see from all of the other complaints that I'm not alone here. You would think with Good Friday and Christmas approaching, they would have planned better, hired more people, and got those shipments out on time!

It's been 21 days and my items still have not been sent! Only a confirmation email and money taken from my account! I have paid almost $200, plus shipping, US taxes and Australian international taxes. This is a abnormally large purchase for me, my partner wanted to spoil me for Christmas, and now i will have wasted his hard earned money with nothing to show! we are a single income family and this has huge affect on us! Yet the company does not care! I have contacted their customer support, was supposed to have a reply in 72 hrs, if you are emailing more than once you are threatened to be moved to the back of queue!! I waited soo patiently just to get a generic email saying items may not ship until the 19th. No response on his social media, yet he posts every second of the day showing off his lavish life on youtube, twitter, instagram.. you name it! But WILL NOT give us customers any help, like we do not exist. Yet when purchased it stated "no longer than 10 days" and that was the 28th of NOV, today is the 18th of DECEMBER!! I am heartbroken, i have wasted my partners money, and a brand i've wished to own for years has completely broken my trust. Yet this all seems like a "conspiracy" no one on youtube or media is talking about it. I am devastated, and so is my partner. He won't have anything to exchange with me on Christmas infront of our children and family, yet he worked so hard to gift me this. I wish i could give 0 stars :(

I placed my order online from the UK Nov14th and got a confirmation order number but when I put my order number and email into the order status screen it didn’t recognise either one!!! Of course over $130 was taken out of my credit card. Was going to wait a week or two to maybe see if I could a refund then out of the blue got an text from USPS saying my order was being processed. I signed up for text and email alerts and I continued to get alerts every step of my parcels journey. I am guessing I had to wait a bit as I ordered the mini controversy palette that was on pre-order. Unbelievably though 3 weeks later my parcel arrived in Scotland and my daughter will be so surprised for Christmas. Yes, their customer service is terrible but I did get my stuff in another country!

Well at least I know Im not the only one...I missed out on the mystery boxes but there were a lot of sales so I ordered a box of lipsticks the blue blood pallet and a high lighter pallet. It said nothing would ship for 10 business days and everything should be out on the 13th. So I ordered on Thanksgiving and have heard nothing, I sent two emails and nothing. I do his his nude lipsticks box which I got as a gift and I love the formula its just annoying I really hope I get it before Christmas. 100$ later I literally bought a whole outfit coordinating with the make up, Jeffree always says he makes things right and cares about customers, what's going on?

I placed an order 11/29/19 and got a confirmation order number. I was just notified yesterday that it has shipped! I think they are catching up on orders. I gave a 4 because updates would have been nice after the expected 10 days to ship. I wouldn't worry as much but it is a Christmas gift.

His last pallet should have been called CON ARTIST not conspiracy. Their customer service team is RUDE and patronizing when you contact them. I’ve waited 2 months for my crap for my wife’s present and it’s still not here. Buy makeup elsewhere. His product and services are a scam. They take your money and you get no product.

I placed an order November 28th. It has not shipped. I have reached out to customer service, but do not get a response. I will be contacting my bank and having them mark the funds as fruad. I did not receive my product, even after getting a confirmation of my order. They have taken my money and not provided me with customer service telling me why they have my money, almost a month later and I have no product