I originally ordered a certain metal on…
I originally ordered a certain metal on earrings and was then immediately refunded because that metal was out of stock. No issue re-ordering different metal. Earrings are very nice!
By Beverly D.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
15 reviews
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DESIGNED IN NEW YORK CITYWe believe in supporting local designers and artisans. All of our jewelry is designed in New York City by local artists and craftspeople. We love bringing these talented people together and sharing their work!Our products are designed to last a lifetime. We only use 14k solid gold and real diamonds to create our products with world class craftsmanship.We started out with the idea that you should be able to find amazing pieces of jewelry at an affordable price. We wanted to create something that was special, but also affordable enough that everyone could enjoy it.We believe everyone deserves to feel their best, and we're here to help you do that with our gorgeous jewelry!
JCarat (jcarat.com) has 15 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
15 approved reviews, newest moderated first
I originally ordered a certain metal on earrings and was then immediately refunded because that metal was out of stock. No issue re-ordering different metal. Earrings are very nice!
By Beverly D.
The earrings came unwearable and broken, welded wrong so I cannot even put them in my ears
By Olivia H.
Simple, elegant. Just what I wanted! Would have appreciated some info to verify gold status. It is a graduation gift and all I have is my verbal, nothing in writing.
By Vivian S.
Mauvais produit reçu et aucun SAV me réponds pour me donner suite Très insatisfait surtout au prix du produit
By Thomas R.
The company has great customer service and has been very helpful with my order. The jewerly is beautiful.
By GABRIELLE G.
I ordered 14k gold necklace. It silver. I texted as soon as I got it two days ago. Have not got a response. Thank you
By karen K.
Je vous demande le remboursement total j'ai rien reçu.
By Imed N.
Only received qty 1 for order number 1239. I ordered qty 2. Sent a email to information on website. Haven’t hurt anything back yet. Update I received the 2nd necklace today. Thank You!
By Linda B.
Response from JCarat· Sep 5, 2025
Hi Linda, I’m so sorry about this mix-up! You should have received 2 items with order #1239, and I understand how frustrating it must be to only get 1. We didn’t see your email come through, so thank you for reaching out here to let us know. I’ve flagged this with our team and we’ll get it sorted right away — either by sending the missing item or arranging another solution for you. Really appreciate your patience, and apologies again for the trouble!