Still waiting for my order but Ethan…
Still waiting for my order but Ethan responded to my email inquiry very quickly with an update. Look forward to receiving my purchase.
By cornelius C.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
613 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
613 approved reviews, newest moderated first
Still waiting for my order but Ethan responded to my email inquiry very quickly with an update. Look forward to receiving my purchase.
By cornelius C.
Great Service from Ethan and Bruce! Loved the suit, fit perfectly and as described.
By Jayson E.
I ordered from here quite recently and was asking about my order details and the date of my delivery. Adam was very informative and helped reassure me about my order
By Tracy J.
I am trying to exchange the hoodie I bought my daughter for Christmas for a size bigger, and below is their response. Terrible customer service. -Upon checking with our Q.C. department, it appears that the correct product in the right item was dispatched as per your order. We understand your expectations may not have been met, and we sincerely apologise for any inconvenience caused. To make amends, we'd like to offer a free replacement order in your desired size. We'll cover all production costs, and kindly request a contribution of $40 for shipping. You're welcome to keep the initial item as a gift from us, avoiding any return hassle. If you agree, please confirm, and we'll proceed accordingly. Thank you, With Best Regards, Customer Service Representative Jacket-Hub What a joke!
By Kamel S.
I had some problem with my address and it was solved immediately thanks to the quick response of the employee Ethan Bruce.
By Mugiwara
Poor quality leather jacket. Smells disgusting and fake. I believe all the reviews are fake and I would recommend to avoid this company with a barge pole. Fake address given on website as well.
By Chandan S.
Great product and service. David helped me sort out a size issue quickly and efficiently. I'll be sure to order again!
By A. A.
I had an issue with my mailing address and Ethan Bruce was able to fix it. He responded right away and was very kind.
By Tiffany M.