This company is great
This company is great! Adam was very helpful and quick with his response on my order. Looking forward to receiving my jacket! Thank you!
By Lilly
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
613 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
613 approved reviews, newest moderated first
This company is great! Adam was very helpful and quick with his response on my order. Looking forward to receiving my jacket! Thank you!
By Lilly
Good treatment and quick service from the staff. Thank you to all the employees, especially ETHAN BRUCE) for his kind treatment.
By Nahed A.
A very quick and helpful response from Ethan Bruce regarding my order enquiry, great and expedient customer service
By Mr michael o S.
I am still undecided whether to trust this company or not. However, David responded very quickly. My worries have subsided for now. I hope my jacket arrives without any problems. (DAVİD)
By Murat
I have been advised since December that the sweatshirt I ordered would be sent “within 3-5 days”. It is never sent, no tracking number. Will be disputing with my bank.
By Carey K.
Response from jacket-hub.com· Feb 28, 2024
Hi Carey, We apologize for the delays in shipping your product. As the influx of Christmas and new year holidays was great this year, we were unable to provide you with the timely shipments update. We acknowledge that we fell short to your expectations this time. Regrettably, we have canceled your order due to this and refunded you in full. Please reach out to us at [email protected] for further concerns. Team JH
Great customer service and email responding
By natalie B.
Thank you Peter Jackson you have helped me so far and now I need you again
By Stephon T.
Empty promises, miserable quality, slimy and useless customer support The Hoodie arrived with lost and further loosing applications. A promised full refund or replacement was never fullfilled as the shipping costs to Pakistan with a tracking-ID as wished from them, is as expensive as the Hoodie itself (about 50 $).
By Sun