The email response time is lightening…
The email response time is lightening fast. It’s a great resource to have questions answered quickly.
By Kelly D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
127 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you’re exploring Italy for the first time or embarking on your next Italian adventure, rail travel is the ideal way to explore Italy’s many beautiful cities and rich landscapes. ItaliaRail is here to make sure you have everything you need to make your Italian rail journey remarkable.ItaliaRail also provides a wealth of information about Italian train travel. Prepare for your trip with detailed information about Italy’s great cities, trains and rail stations. Learn tips and tricks for traveling by train in Italy — what to pack for your journey, how to plan your trip, and what to see when you get there.
ItaliaRail (italiarail.com) has 127 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 82 reviews with 5 stars · Clear filters
The email response time is lightening fast. It’s a great resource to have questions answered quickly.
By Kelly D.
Professional, timely, and took care of my question thoroughly.
By Anonymous
I had problems booking on line, and contacted the customer service dept, late at night, who made a couple of suggestions. After further unsuccessful attemts we cracked the problem the next morning, and there were delightful, personal exchanges between customer service representative and me...very human!
By Megan B.
Quick and friendly service
By customer
response time is very quick and very helpful
By customer
The excellent and quick response to my issue, ItaliaRail resolve my issue quickly. I was totally surprised how fast ItaliaRail responded. Great customer service.
By customer
I am impressed with the promptness of responses to my inquiries
By Barry
Not only was the experience of purchasing tickets online seamless, we ended up needing to use RailAid, and had great success with that as well.
By Anonymous