Stream lined service
Stream lined service. Easy booking process.
By Satisfied C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
127 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you’re exploring Italy for the first time or embarking on your next Italian adventure, rail travel is the ideal way to explore Italy’s many beautiful cities and rich landscapes. ItaliaRail is here to make sure you have everything you need to make your Italian rail journey remarkable.ItaliaRail also provides a wealth of information about Italian train travel. Prepare for your trip with detailed information about Italy’s great cities, trains and rail stations. Learn tips and tricks for traveling by train in Italy — what to pack for your journey, how to plan your trip, and what to see when you get there.
ItaliaRail (italiarail.com) has 127 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 82 reviews with 5 stars · Clear filters
Stream lined service. Easy booking process.
By Satisfied C.
The booking experience was very clear and simple. I had a question and their customer support got back to me quickly. I would definitely book with ItaliaRail again.
By Lisa R.
Booking tickets with Italiarail was really easy, particularly if you speak English. There was good availability and the prices were excellent. Unfortunately on this occasion I had to cancel my trip for personal reasons, so I contacted the customer services team to cancel my tickets and get a refund. My tickets were cancelled and I got a refund agreed without any fuss within 24 hours. Just a brilliant company all round. I will definitely use them in the future and recommend them to friends and family.
By Mr Mike Y.
ease of buying tickets
By Edward David F.
Super customer service! I needed to change the time of my train departure I got an email response within 10 minutes confirming the change with the new tickets!
By Doris
I e-mailed them for assistance with changing my ticket time, and they were so fast to respond, took care of it right away, and were so polite and quick to answer! Amazing customer service!
By Sami
Support was the best! Quick to help with my questions and kind! THANK YOU
By customer
Super fast response!
By Deena