Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
440 reviews
InvitingHome.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you are interested in improving your home, or you are a design professional or contractor in the midst of a project, you are probably thrilled to have found our website. At InvitingHome.com our goal is to serve you by offering hard to find, Home Decor and Architectural products at a great value; and to provide you with the guidance and expertise you need to make an informed decision before your purchase.
InvitingHome.com (invitinghome.com) has 440 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 20 reviews with 1 star · Clear filters
Never provided tracking information. Never responded to my email requesting tracking information. Order placed last Tuesday.
By MF
Response from InvitingHome.com· Apr 24, 2026
Hi Mark. Tracking was provided to the email address on your order on April 2nd, the day after your order was placed. You contacted us on April 9th, at which point we replied and provided the tracking again. I recommend checking your spam filter.
Misrepresentation of product I ordered 3 porthole mirrors in a size medium after speaking with a customer service representative who assured me that the color was the identical to those on the website. The mirrors I received were a bright gold vs. a bronze color. They've offered to accept a return after penalizing me $250 for restocking and shipping both ways.
By Julie G.
poor representation of item on site, difficulty with return.
By Ms. SHERI ANN R.
I placed an order for two ceiling medallions. The sales person Albert was really helpful. Once I recieved the 2 Medallions I realized that they were not going to fit with the new Chandliers that I purchased. I notified Albert right away about the issue. He told me that he would send over a RA item number within 24 hours. Once I recieved the RA order number I was advised in the email that I had 10 days from the date he sent the RA number to return the Medallion. I am a Nurse Practitioner, I am seeing patient all day long with a very busy schedule. Last Thursday I had some extra time so I went to the Post office and once I got there I was told that the bigger of the two Medallions was to big to ship from the post office. At that time i went on and sent the smaller medallion and I took the larger Medallion to a shipping store. Once I got to the shipping store the young man removed it from my truck and placed it on the scale the total to return the Medallion came up to a total of $315.00. I said "ph no, I am not paying for that, because the cost of the Medallion alone was $388.00 plus tax and he (Albert) tld me that there was a 15% restocking fee. I was so upset and dissapointed in the fact that Albert acted as if there was nothing he could do for me, or even meet me half way with the costs to return the medallion. He acted so nonchalant aabout the situation. I have placed orders on Amazon, overstock, Wayfair and other online compainies and have never had this type of experience. I am stuck with a $388.00 Medallion that no one with this company "Inviting Home" seems to care about. This is bad customer service. I would have never done this to a customer. I just wanted to write this review so I could share my experience with this company. buyer beware.
By Angela S.
Terrible customer service! The man was a bully! I was sent two shells made out of styrofoam that I thought where light sconces for $250.00. When asked to return them I was told I would have to ship them back and pay a 15% restocking fee. They have these sconce in there lighting section of this website?
By Marie
Response from InvitingHome.com· Mar 15, 2023
Thank you for taking the time to share your feedback with us. We understand that your expectations were not met, and we would like to address your concerns. Our product description for the sconce shells clearly states "Sconce only – does not include light source." This is because there are many times when customers prefer to purchase the fixture and light source separately, allowing them to choose from a variety of modern lighting options such as LEDs. We have several such items in our 'paintable sconces' category. Regarding the return policy, we have no choice but to uphold our company's policies in this case, which include a 15% restocking fee for non-defective returns. This fee is stated clearly on our website and is standard across our product range and is intended to cover the costs associated with processing returns. We understand that this may be disappointing, but we must adhere to these policies to maintain the quality and affordability of our products. If you would like to proceed with the return, please follow the instructions provided in our return policy, and we will process the return as quickly as possible. We appreciate your feedback, and we do take it into consideration as we continue to improve our website's clarity and user experience. If you have any further concerns or require assistance in choosing an appropriate light source for your sconce shells, please do not hesitate to contact our customer support team. We are always here to help.
I did not like because it came with a 2 separate pieces
By customer
Been trying to return 2 Lamps getting excuse after excuse. Now got RA#s to return which I asked from beginning but email states lamps must show up perfect and credit will be 7 - 10 days. I am not a FOOL, letting Visa deal with Invitation Homes!!!! Scam
By customer
Items were not well packed. One of the items was the wrong piece.
By customer
