InvitingHome.comReviews of invitinghome.com

I ordered three of the Gothic door panels. They eventually came but all 3 are severely cupped. The staves used in the making of the pieces show up almost as if they are different species, they looked striped! They are unusable. I was told there could be no return. This company is not trustworthy.

arrogant, rude customer service and a hassle to return products, avoid at all costs.

Item to 1 month to receive was suppose to be 1 week

I'm glad you decided to post your Return Policy on your website after my review stating that their was no return policy stated. You need to tell people. You say that all sales are final...to me that means "no returns". I cancelled my order, and never took possession of the table. You charged me $182.75 "restocking" fee, and $369.52 for shipping, so a total of $552.27 for a $1918.00 table, which is 28.79% for a table that I never received. $552.27 for a table I cancelled!!! I just want people to understand your "return" policy!!

The quality is poor , the shipping slow (maybe because covid 19 )

I sent an email about returning product. Never received any answer. Totally ignored.

It never arrived.

I had ordered the Madison Crown molding and was never told that there was a deadline for returns. I am restoring a 130 year old Victorian home and have several projects going on at the same time. When I finally got started on using the crown molding in which I had purchased I had noticed that the moldings which are made of Foam are not consistent in shape with each other. So when I contacted Inviting Home about my concerns and sent them pics of the issues. They said they would contact there supplier and get back to me. When they did respond they informed me that they only have a 30 day return policy and to much time had pasted since I purchased them. I am in the Plastic mold business and know what the problem is they are not taking there parts out of their molds and setting them in a holding fixture to keep the shape of the part like the tool it came out of. And that is why the shapes are different.