Funko POP! @ INSANE!Reviews of insanetoyshop.com

This company uses DHL to ship your package. Read my review of DHL for more information on how the Pony Express, over a 100 years ago, usng only horses, was faster that DHL by a long shot. In addition, if you contact Funko customer service, they will not answer your questons, but change the subject. That proves to me that they know what they are doing, and both companies are a joke. If you are really wantng one of Funko's products, be prepared to pay top dollar in order to be treated terribly. My order was a Birthday present, already almost two weeks late, and will be almost a month late by the time it arrives, if it arrives. It is currently listed by DHL as being in two places, over a 1000 miles apart. I would guess it is lost and no one but me cares. Spend your money better than this, for your own well being. For those of you who don't believe me, or don't care, GOOD LUCK, you will need it.

They don’t deserve a one star rating. Ordered 2 separate orders each costing $120 in January 2023. I had not received anything in Jan so I contacted them via email. They responded they were sending half the items (7) the following day and the rest was on back order on each order. They submitted a pickup with UPS but then there was silence. After weekly emails and finally emails of a request for refunds, in April I received 5 pops (out of 20) from them. Then absolute nothing. More emails sent. Silence. As of today, July 20th, 7 L O N G months, I have not received my partial orders or any communication from them. I have noticed on thier site that Funko is NOT sending them any new products any longer nor pre orders. I suppose they jilted Funko outta cash owed since it looks like that’s how they do business. DO NOT ATTEMPT TO ORDER FROM THEM. THEY ARE A SCAM. I was scammed over $150 and lesson learned. Wish I could sue.

Just horrible! Ordered 4 mystery boxes from them. First of all didn’t come with all the stuff it said it would so I’m already irritated. Each pop is barely worth 15 bucks so I got no deals. I got no exclusives and the Halloween mystery box wasn’t even Halloween themed they threw random funkos in a box and called it good. So disappointed and unsettling. If your not gonna send what u say then don’t advertise it. My daughter wanted the Disney pen and yeah it didn’t come in the box. Just dumb and disappointing don’t order from them save urself the headache

THEY DON'T FOLLOW ORDERS! As I live abroad, I have to pay customs and duties if the invoice mention more than $75 of products. I was buying two products each for approximatively $70 so I decided to make 2 orders, and pay the shipping fees twice (which is less than possible fees I would have after) The company decided to ship both items into one package, without following the order, which mean I have to pay for customers because she are unable to fullfill an order correctly. As soon as I have the package I will submit the bill for reimbursement and open a dispute through paypal, to get my money back. I also messaged them, but most likely their answer will be that per their T&C it is my responsibility. My responsibility is to know that I have to pay for them, and if a customer make to order, and pay for two orders, they should get 2 orders. It is your responsibility to fulfill correctly an order. You failed so you should be paying for the consequences.

Non mi hanno mai inviato l'ordine e l'assistenza clienti da non commentare!

They never shipped my order. And then when I wanted a refund, they never gave it to me! They also rarely respond to emails and have no working phone number to contact! DONT purchase from them!

Ordered something on June 15, today is Aug 25 and still have not gotten anything. They would respond and say the order will ship in a week but it never does. Never buying from here again.

I have ordered from Insane! several times in the past, and I have never been disappointed! Such an extensive range of collectibles! Excellent items, well packed and reasonable delivery time considering distance!