InogenReviews of inogen.com

859 Ward Drive, Goleta, California

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The Fair Hearing score

4.1/ 5

Great

3,951 reviews

Inogen4.1Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Inogen

Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.

Inogen (inogen.com) has 3,951 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Also known as: inogen.com
Website: inogen.com
Category: Tools & Equipment
Location: Goleta, California
Listed on The Fair Hearing: 2026

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Inogen reviews

3,951 approved reviews, newest moderated first

May 6, 2025
The Customer Care representative was friendly and helpful
The Customer Care representative was friendly and helpful but she hit a stone wall trying ti connect me with a supervisor to resolve an issue. Inogen is better at selling than maintaining.
By Rurik B H.
Response from Inogen· May 8, 2025
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
May 6, 2025
Good concentrator lousy customer service
While the oxygen concentrator has been great for my mother.Trying to order the cylinder for the Ionian was horrible.Staff unprofessional nasty and seemed to be handicapped on what they can do for customers!
By Karen
Response from Inogen· May 7, 2025
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours.Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
May 4, 2025
Love my Rove 4
My Inogen Rove 4 gave me my independence back!
By Diane T.
Response from Inogen· May 8, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
May 4, 2025
Great service good to work with…
Great service good to work with professionals!!
By Frank M.
Response from Inogen· May 8, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
May 4, 2025
It is my go to travel oxygen…
It is my go to travel oxygen concentrator and plug in for overnight. Love it for the dual ability
By JANICE M.
Response from Inogen· May 8, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
May 2, 2025
Lite on careing..Helps a lot
Lite on careing..Helps a lot. Not as noisey....
By JEFF
Response from Inogen· May 8, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
May 2, 2025
Works great
Works great. Exactly what I needed.
By Mary R.
Response from Inogen· May 8, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
May 2, 2025
It’s works well until it doesn’t
It’s works well until it doesn’t. The manual does not address important information regarding keeping the machine operational. No where in the manual does it tell you that you need to change the internal filter (next to the columns) every 3 months. Nor does the manual tell you have to change the filter under the canula connector. I guess they just want you to buy a new one. But after not being able to find how to fix my inogen one g5 via the manual … I went on google and found out how to fix it. I had to order a special tool, filters of different shapes for different parts of the machine internally. These steps should be in the manual. It’s stinks for not putting that info in the handbook. It’s negligence. Other than that bs the machine has been a good help for me to keep moving about my day.
By KEARNEY, C.
Response from Inogen· May 8, 2025
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center

InogenReviews of inogen.com

Rating distribution

What customers rate

About Inogen

More in Tools & Equipment, California

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InogenReviews of inogen.com

Rating distribution

What customers rate

Inogen reviews

The Customer Care representative was friendly and helpful

Good concentrator lousy customer service

Love my Rove 4

Great service good to work with…

It is my go to travel oxygen…

Lite on careing..Helps a lot

Works great

It’s works well until it doesn’t

About Inogen

More in Tools & Equipment, California

H3R Aviation, Inc.

Backyard Landscape Supply

Supply Ontime

Original S.W.A.T.

Inogen reviews

The Customer Care representative was friendly and helpful

Good concentrator lousy customer service

Love my Rove 4

Great service good to work with…

It is my go to travel oxygen…

Lite on careing..Helps a lot

Works great

It’s works well until it doesn’t