The Inogen products are great
The Inogen products are great! The customer service dept personnel are easy to work with however sometimes the their knowledge of the products on occasion.
By KAT
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,951 reviews
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Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.
Inogen (inogen.com) has 3,951 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,951 approved reviews, newest moderated first
The Inogen products are great! The customer service dept personnel are easy to work with however sometimes the their knowledge of the products on occasion.
By KAT
Have had my Inogen 3 for over 5 years now and it has been a Blessing to me. Have gone on many cruises and other vacations, and can get around the house and do a few chores. Customer service has been great and when I had a problem on two occasions I had a new one at my front door the next day. The extra charge for a lifetime warranty was well worth. I had my doubts when I purchased it, but they were true to their promise. The accessories are a bit pricey but what isn't nowadays. At 77 YO every morning that I see "green grass" - I thank INOGEN. .
By Norm
The sales people helped me get what my wife needed and it took some effort on their part. Sales was excellent. However, their quality control people and the Doc's office were on different pages. Since I was paying for it and they didn't have any Insurance people to satisfy the QC was ridiculous and caused friction with the Doc and almost cost the sale.
By C T Rezner, P.
This unit has been very reliable with no problems at all, love it!
By Kenneth R.
I only use the Imogene portable oxygen concentrator during exercises and heavy work. This machine is excellent because of its light weight and efficiency. Plus I can go at least four hours on one battery charge. The folks I dealt with when I purchased this unit were very helpful and honest. I recommend Inogen 👍🇺🇸🦅
By JAMES K.
Inigen One g3 with flow to 5 is very noisy. Pretty heavy with double battery.
By MYER D.
I have found my unit to be great to use. I don't have to worry about running out of oxygen. It is lightweight, however the new model is even lighter. How difficult would it be to offer a trade in for a newer model.
By PATRICIA M.
Service has been better lately. In the past one woman service representative was particularly unfriendly and resisted my request for replacement equipment. And, recently when my larger floor model oxygen concentrator needed replacement, the unit was shipped by ground and took seven days to be received. I would have appreciated having it sent by priority shipment.
By Betty L.