Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,951 reviews
InogenSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.
Inogen (inogen.com) has 3,951 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,951 approved reviews, newest moderated first
Prompt response to questions
By Marlene D R.
Response from Inogen· Aug 15, 2023
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best Regards, Customer Care Center
The unit doesn't deliver the amount of oxygen I need. The marketing person assured me that the 6 setting was equivalent to a continuous flow of 6. Not true. I can still use it to travel in the car or when I am just sitting but it is inadequate for me for walking very far. The cannula kinks at the connector on top of the unit.
By Gerald C.
Response from Inogen· Aug 15, 2023
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best Regards, Customer Care Center
Everything has been great, except for the poor design of the O2 port makes it very easy for the canula line to kink.
By Richard D.
Response from Inogen· Aug 15, 2023
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best Regards, Customer Care Center
I don’t like that one took to long to get my unit. Your unit is to noisy for someone with hearing aids. And finally the people we spoke to very seldom returned our calls when having trouble getting my unit originally . Your service needs a lot of work
By Steven A. L.
Response from Inogen· Aug 15, 2023
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Best Regards, Customer Care Center
The whole experience was excellent, from working with the sales representative until the units were delivered. Delivery follow up was also excellent. Buddy and Kathy Mondragon
By Kathleen M.
Response from Inogen· Aug 15, 2023
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best Regards, Customer Care Center
Always right there to help you, request are always a phone call away. Needs satisfied as soon as possible, call return is great.
By Philip L W.
Response from Inogen· Aug 15, 2023
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best Regards, Customer Care Center
I bought the Inogen G5 for my wife and it has been wonderful! It has enabled us to travel much easier without dragging tanks along. The Inogen is very quiet and very reliable. I recommend it to anyone who is on oxygen.
By Kevin M.
Response from Inogen· Aug 11, 2023
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best Regards, Customer Care Center
Like the oxygenation My wife using and she has lung cancer and COPD Needs to wear when walking. Unfortunately, this unit has ended up being too heavy for her and she is not utilizing to its fullest. Wish she had the lighter unit
By Deborah D.
Response from Inogen· Aug 11, 2023
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best Regards, Customer Care Center
