InkediblesReviews of inkedibles.com

Write a review Website

The Fair Hearing score

4.5/ 5

Excellent

620 reviews

Inkedibles4.5Excellent

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Inkedibles

Inkedibles is a high quality manufacturer of edible ink (food ink), edible paper (such as frosting sheets, icing sheets, wafer sheets and more), as well as a variety of other edible printing, edible painting, edible packaging and edible decoration supplies. We provide unique tools and equipment for the baking industry; cake, cupcake & cookie decoration industry; candy making & decoration industry; chocolate making & chocolate transfer / design industry; as well as edible labeling & packaging industries. Inkedibles is a trusted supplier to professional cake decorators, as well as to beginners and small businesses that are looking to expand their product line and value by using customized edible printing and decor on their products, labeling and packaging.

Inkedibles (inkedibles.com) has 620 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: inkedibles.com
Website: inkedibles.com
Category: Print & Graphic Design
Listed on The Fair Hearing: 2026

More in Print & Graphic Design

Write a review

Jun 20, 2024

This company is a JOKE!

I am the Executive Chef of a large hotel complex. I purchased the IE-CakePro2000XL last year and it became functional earlier this year. This machine costs in the realm of 19K. We had our initial setup call with Chris Cons and after a lengthy install, we had the printer working. He recommended that we run test pages every other day to keep the ink liquefied. My pastry chef and her team have run test pages daily to ensure nothing goes wrong. The initial run of this printer was about 1k cookies. All went well after some trial and error. After that the printer has not worked again correctly since. Customer service is literally non-existant other than to call Chris and have him read the troubleshooting manual to you and expect you to fix the machine. If you buy a new car, are uou supposed to do the engine work yourself? Well, with this company you may as well. We have not been able to get the printer to work correctly again after that initial print. Chris had my pastry chef taking apart the printer and replacing parts when that wasn't even the problem, it turns out that it was a firmware update that changed the entire communication from computer to printer. After the firmware update, the printer does not print as it did as it only does 10 passes versus the 12 it did originally so the pictures aren't as clear. Then to top it all off, now the printer is pooling ink where it should discharge and shuts off mid print...of course my pastry chef reaches out to Chris again and gets an out of office response saying he will be back on 6/10. It's 6/20 for christ sake...this guy can't even fix his out of office, how is he going to fix a printer over the phone. If I have to break it down completely, this is a 19k paperweight, DO NOT waste your time, money and stress level on this company or products. There are better which I learned an expensive lesson. The basics of customer service are completely void from these people, there is zero support and there are no companies that can come and assist with the printer in person so you are stuck communicating with this joke of a company over the phone. Do yourself a favor...go somewhere else!!!

By Patrick H.