Bad Customer Service
Bad Customer Service. UI design not intuitive at all.
By أحمد عادل رشاد أ.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
399 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in over 1200 cities across 48 countries.We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride.inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support.Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip.For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more.Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.
inDrive (indrive.com) has 399 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
399 approved reviews, newest moderated first
Bad Customer Service. UI design not intuitive at all.
By أحمد عادل رشاد أ.
Como conductor de indriver es la peor aplicación los pasajeros te cancelan cuando estas por llegar y no te pagan nada los pasajeros les mandas mensaje y jamas contestan y la mayoría de los pasajeros nunca traen cambio y se les dices que te faltan diez pesos te reportan que pediste más y la aplicacion no tiene opción de abonar para el siguiente viaje y nunca seras confort porque por unalo de quitan 40 puntos se suben otros y haci tanto el conductor como el pasajero desconfian ,y el servicio de ayuda y soporte es nefasto nunca contestan la peor y mas pobre.
By Gilberto Garcia V.
I met a driver through Indrive by the name of "Muhsin". At first I gave him 5 star as he thinking he is a helpful person who knows around the city and is informative but soon "Muhsin" started to made driving deals outside of indrive stating that indrive drivers are unreliable and untrustworthy. When I discussed my plan to visit lahore through indrive he misled me and told me that indrive drivers harass and threaten their passengers on long drives and are well known for abandoning them mid-trip. Muhsin turned out to be a big scammer and a fraud but I trusted him just becoz I had met him through a reliable app of Indrive. Please beware of fraudulent scammers who try to show they know more than others and know everything. This fraudster Muhsin scammed me for Rs5000 plus Rs6000 in car rent and fuel for a trip to Lahore to which he never showed up. I have the payment proofs via jazz cash. Being new in the city I fell in his evil trap as he said he would take care of booking a comfortable car for the long drive from Islamabad to Lahore. I hope no one falls for the Muhsin kind of fraudsters and scammers that give bad name to the rest of the drivers. I wish I could go back and change his rating from 5 star to zero and let everyone know to stay safe and vigilant of scammers liars and frauds like Muhsin. Below are the pics of the payment transfer for fuel and codes he sent to get the advance payments. The proof of rent payment is also available in WhatsApp messages. Passengers Beaware of frauds like Muhsin.
By Cash
Conductor cobra más y encima me robo una chamarra de marca.. Soporte no tiene calidad de servicio.
By Isa
Application utile mais certains conducteurs à revoir : attitude désagréable ou conduite dangereuse. Le service assistance est à améliorer. Difficile de communiquer.
By sanaa M.
always the worst drivers with the worst attitudes
By Issy
Driver charged me extra Rs 160 for airport drop off without informing me prior or in the app
By mandeep
Ça fait une semaine que je vous écris vous répondez mais vous me reposez la même question ! Je vous répond le lendemain vous me reposez la même question c'est un jeu ou du fo......... J'ai jamais vu ça ! NUL NUL NUL
By Mourad Ben B.