Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
303 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
Independent Carpet One Westland (independentcarpetonewestland.com) has 303 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
303 approved reviews, newest moderated first
Installation went quickly. They were on time. Carpet looks good.
By Dale H.
Response from Independent Carpet One Westland· Oct 17, 2018
Dale, Great news! I'm so happy to see that everything went smoothly for you from installation to the final product looking good! Enjoy the new floor and we hope to see you for all your future flooring needs. Thanks for your trust and confidence. Catherine Buchanan- Owner
Amazing service! I would recommend this company to anyone.
By Alicia J.
Response from Independent Carpet One Westland· Oct 16, 2018
Alicia, Thank you for the review and we are so happy to hear that our sales and installation team did a great job! We truly a[predicate your business, trust and confidence in us. We hope to work with you again on your future flooring needs! Enjoy your new Floors from Carpet One. Catherine Buchanan-Owner
Thank you to Independent Carpet One and to Cathy for donating carpet squares to my classroom! I am a local teacher here in Westland and reached out to multiple carpet companies and Cathy reached out to me quickly and ended up being the only company that replied to me! My kiddos love having different seating options and the carpet squares are perfect for that! Thank you!
By Brynn
Response from Independent Carpet One Westland· Sep 15, 2018
Brynn, We love to help our teacher any way we can! I know how much the children love their sit upon. So glad we could help,you and other teachers start the year off with supplies for the students. These samples also can make for great decorations at Christmas time as a fun art project with you class. I hope they enjoy the school year and thanks for reaching out to us! Catherine Buchanan - Owner
I walked in to the store and had Carpet installed within 5 days . The staff , installers and especially the owner was fabulous , I will definitely be referring everyone to the company
By Rhorton
Response from Independent Carpet One Westland· Sep 7, 2018
Thank you so much for the wonderful review and comments! Having a family business means there is always one of the Francavilla’s on staff at all times and we love to work with and meet our customers! We strive to serve our customers with the best experience possible when shopping for flooring! It’s an important part of your home or office. We appreciate your trust and confidence and look forward to working with you again in the future! Catherine Buchanan-Owner
Cathy has consistently provided exceptional customer service and the quality of the job was amazing. Since I live out of state and this was for a second home in Dearborn Cathy worked with me long distance to plan this project and all needed supplies. The tiler she assigned was a real perfectionist and could not have done a more professional job. I am very grateful. Thank you, Cathy and Karen! Judy
By Judy A.
Response from Independent Carpet One Westland· Sep 1, 2018
Oh Judy, It's actually been my pleasure to work with you. I so appreciate the years of trust and confidence in myself and Independent Carpet One and even more so our installation team. I enjoy visiting with you and helping with each visit back to the mitten. Karen is a gem for sure. I had no doubt the porch would look amazing after she was done. Enjoy and thanks again. Catherine Buchanan-Owner
Love our new carpet! Loved our salesperson, Tamika!
By Sherry S.
Response from Independent Carpet One Westland· Aug 30, 2018
That's our favorite word! Love! We are thrilled to see that you're happy with the full experience here at Independent carpet One. thank you for the review and the trust. We hope to see you again for all your future flooring needs. Now go and enjoy! Catherine Buchanan-Owner
Very fair price and get installers
By Paul D.
Response from Independent Carpet One Westland· Aug 28, 2018
Paul, Thank you for the opportunity to provide flooring for your home. It was our pleasure to help you find that perfect solution. Please keep us in mind for all your future flooring needs. Catherine Buchanan-Owner
Jeane and her crew are fantastic to work with. They did an outstanding job for a reasonable price. You can't get better service. I highly recommend.
By Mike D.
Response from Independent Carpet One Westland· Aug 28, 2018
Mike, Thank you for this wonderful review. You're right...Jeane is fantastic to work with and we're glad you had that opportunity. Everyone here is grateful to you and we're happy that your experience was positive. Enjoy your new flooring! Catherine Buchanan-Owner
