Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
303 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
Independent Carpet One Westland (independentcarpetonewestland.com) has 303 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
303 approved reviews, newest moderated first
May 3 2024 My thanks to INDEPENDENT CARPET ONE for great service! From my sales rep, Tanika, for her product knowledge and support to excellent installation from Tony and crew, the whole install was so easy. This is my third install with this company - INDEPENDENT CARPET ONE is the place to go for quality care and beautiful floors. Susan D.
By Susan D.
It's me, again! Yesterday Luis was at my front door to install the carpet on my stairway. What a wonderful man! Very personable and knowledgeable about the installation that can be challenging with stairways! He is a very hard worker and, I believe, a perfectionist! (Which is very important to the customer!) "Mi casa, su casa," I told him as he began his work. And, indeed, he installed my carpet as he would have installed his own! He did an excellent job! Thank you, Luis! Again, I say, do not hesitate to call Independent Carpet One for all your flooring needs!
By Ron L.
Buyer beware. They’re happy to take your money. They don’t stand behind what they sell.
By Patty M.
The person doing your commercial on tv is a woman with a very loud squeaky voice, so annoying, had to turn off the sound. Change your spokesperson
By Liz S.
Immediately and most regularly, and I'm completely pleased with that. I would surely advise you to be brilliant and excellent.
By Gilmour G.
For me, it was an simple and convenient advantage. Since I have visited your website, you are awesome, but your customer service is not good.
By Jones P.
Great experience from start to finish! Bob, my salesman, was fantastic. I was interested in sheet vinyl flooring and he helped me pick out several possibilities. I was able to take large samples home to try them in my space to see which worked best. Install was about 2 - 3 weeks from order. Scheduling install was very easy and they worked with my schedule. The installer, was fantastic! He was very concerned with my happiness with the product and installation. The new flooring looks great and feels good under foot. I am very happy and would highly recommend!
By Abigail C.
Response from Independent Carpet One Westland· Sep 24, 2019
Abigail Thank you so much for this kind review! We are so happy to hear that your experience was a pleasant and enjoyable one and that the perfect floor was found! From our sales force to the installation, we thank you for the opportunity, trust and confidence! Enjoy your new floor! Catherine Buchanan -Owner
we had a good experience. everything went well and carpet looks great. thanks
By KavinD
Response from Independent Carpet One Westland· Sep 6, 2019
Kevin Thank you so much for this review and taking the time to share that you had a pleasant experience! We appreciate the trust and confidence and we hope you enjoy your new carpet! We look forward to working with you in the future for all your flooring needs!
