Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
308 reviews
IncredibleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Incredible is an online marketplace that exclusively sells refurbished phones. We work with a small network of highly-rated US sellers that have a track-record of selling quality refurbished devices. Our mission is to deliver a trustworthy, hassle-free buying experience, a wide selection, and great prices.
Incredible (incrediblephones.com) has 308 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
308 approved reviews, newest moderated first
Very pleased with refurbished iPhone. We just needed a phone for someone who seldom uses a cell phone and didn't want to pay top dollar for a new model. The phone we received was priced right, in very good condition and even came with a case that we didn't expect. The selection of phones was great, ordering was simple and easy, and delivery was right on time. We would definitely order from Incredible again!
By Jodie N.
Great product, delivered on time. Just needs to have items processed faster so that customers don’t think there’s an issue with the system and cancel early.
By Adam
Iphone quit unexpectedly, new one arrived early and works perfectly.
By August F.
Nice! I'll purchase again!
By Eric W.
This was a gift and it seems my friend is very happy with it.
By We
Went above and beyond.
By R. Lee T.
Easy and informative website, super quick shipping. Highly recommend!
By stephanie M.
Canceled my order after a week with no communication
By Sonja C.
Response from Incredible· Aug 2, 2021
Hi Sonja, we apologize for the issue. We didn't receive a complete shipping address to deliver to. We attempted contacting you via Facebook Messenger, and email. We were unable to reach you via phone/text as messages came back undeliverable. When we received a response via email, the item was unfortunately out of stock.
