IncredibleReviews of incrediblephones.com

Response from Incredible· Aug 11, 2021

Hi Robert, that is a terrible situation to be in. Let's remedy this. We have free returns and free exchanges. So, if it can't be solved quickly via adjusting your carrier/phone settings we can swap it out. You can always email us directly at [email protected] and we reply within an hour during working hours. I'll review your order number and contact your email address directly to resolve!

Response from Incredible· Aug 11, 2021

Hi Mary, phones should never do that, no matter what condition. We can get it replaced quickly and easily by coordinating a free return and exchange with you via email. We sent an email to you and are awaiting reply. Excellent phones have the best appearance compared to Good and Fair phones, however, all three conditions are the same inside and should work like new, backed by our free returns and warranty policy. So let's get it resolved for you!

Response from Incredible· Aug 2, 2021

Hi Sonja, we apologize for the issue. We didn't receive a complete shipping address to deliver to. We attempted contacting you via Facebook Messenger, and email. We were unable to reach you via phone/text as messages came back undeliverable. When we received a response via email, the item was unfortunately out of stock.

Response from Incredible· Jul 14, 2021

Hi Norma, thank you for your feedback. None of our phones should have these issues. We always replace or refund for free. We emailed a pre-paid return label to send this phone back so we can quickly resolve it. We run software-based diagnostic tests and technicians physically test each screen, however this screen issue may not have occurred during the test. In these rare cases, our free return/exchange policy is the fastest resolution. Thanks again Norma.

Response from Incredible· Jul 11, 2021

Hi Merissa, we apologize for this undesirable out of stock scenario. At times, our inventory moves so quickly that we over sell, and we are forced to immediately cancel an order. It's rare and we hate when it happens. We hope you found a good phone for a decent price elsewhere.