Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
123 reviews
InComm PaymentsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
InComm Payments is an innovative global payments technology provider. Leveraging dynamic technology and proven expertise, InComm Payments delivers enhanced end-to-end payment platforms and emerging financial technology solutions through a single integration, helping businesses grow across a wide range of industries including retail, healthcare, tolling & transit, incentives, mobile payments, digital currencies and financial services. By enabling omnichannel connections and alternative payment options to an ever-expanding consumer base in an increasingly digital ecosystem, InComm Payments creates seamless and valuable commerce experiences across the globe. With three decades of experience, over 525,000 points of retail and online distribution, 412 global patents and a presence in more than 40 countries, InComm Payments leads the payments industry from its headquarters in Atlanta, Ga. Learn more at www.InCommPayments.com.
InComm Payments (incomm.com) has 123 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
123 approved reviews, newest moderated first
I received a VISA Debit card as a gift. Come to findout it had been compromised. I called and opened a dispute on 7/25/22 nd was told it would take up to 90 days. I called back today 11/3/22 and was told it was still in process as the dispute department didnt look at my case until 9/12/22. Might I add the average wait time each time I called was over 25 minutes. Horrible customer service.
By PATS F.
VANILLA VIZA AND IMCOMM.COM IS A TOTAL FRAUD, CRIMINAL ORGANIZATION. AND GUESSS WHAT....VIZA DOESNT CARE!!! AS LONG AS THEY ARE PAYING VIZA THEY WILL ALLOW THEM TO USE THEIR BRAND NAME AND RIP YOU OFF! THEY DONT CARE! SPREAD THE WORD. I'M GOING TO THE NEWSPAPER. POST IT ON YOUR SOCIAL MEDIA. TOTAL CRIMINALS!!!
By Jadranka
My gift card was skimmed immediately upon receipt. The customer service to report it stolen was horrendous. They outright lied, refused to provide a contact number for the dispute/fraud section, would not send a dispute form for 14 days, and then required another 90 days to process the refund. Even though they acknowledged receipt of the dispute form, they claimed it was lost. The actual workers appear to be intentionally stalling, not providing information, or providing false information.
By Christine M.
I was given a $50 gift card by my customer as a simple token of appreciation. The balance was wiped out by someone else (hacker perhaps) even before I had a chance to use it! I called vanilla giftcards and was advised to fill a form and file a dispute with incomm. It would then take 90days to reach a decision whether they would refund me or not. Alot of overhead, effort and patience are needed. A very unpleasant & frustrating experience indeed!!!!
By LGB
I received a $250 gift card from… I received a $250 gift card from VanillaGift.com for Christmas. I charged around $70 with Amazon. Yesterday I checked the Vanilla gift card balance and it had been hacked for $187...effectively wiping out the balance. When I called the customer service number on the back of the card my call was never answered...just a message loop telling me someone would be with me shortly. The website has no option for reporting lost, stolen or hacked cards and it must be done by phone. DO NOT BUY VANILLA GIFT CARDS!!! No customer service whatsoever!
By francesca M.
I was given a $100.00 Vanilla Visa card as a gift. When attempting to make a purchse, I opened the gift card packaging while standing at the register and saw that the last 4 digits of the gift card number had been INTENTIONALLY scratched out. I called and emailed customer service (InComm) several times to get a new card and was told there was nothing they could do and refused to honor the gift card funds. This is a scam and fraud by Vanilla Visa and InComm, and I am reporting them to the Federal Trade Commission, The Better Business Bureau, and any other site that monitors fraudulent activity. Do not buy gift cards from this company.
By Gene
Someone charged over $400 on my visa gift card before I even opened the package to use it. There is serious security flaw with this company's. gift card system. The scammer transacted in a city miles away from where I purchased the card and the physical card was in my possession the whole time. When filed the case dispute with Incomm, they just declined it without even reviewing the transactions, or contacting the merchant. Very terrible service and will strongly advise to stay away. There are many other issuers for Visa Gift cards, shop elsewhere to save yourself the trouble.
By Receipt H.
ERROR & APPALLING CUSTOMER SERVICE Appalling customer service when you can actually get to speak with someone. They sent the wrong card design (card was blank, no design at all) and they said all they could do was cancel the card I'd received and that I could order a new one. When asked why I had to pay for shipping again, they said 'that's all we can do'. After nearly one hour on the phone (3 separate calls) they referred the matter to 'back office' to see if they would refund shipping charge of $8.95, so I could place a new order and not be out of pocket. Surely if you make an error, you put it right straight away and not at any further expense to the customer. I will never use them again as their customer service is appalling.
By Kellie
