Great Overall
Great prices, prompt customer service, and surprisingly fast shipping. Highly recommend!
By Bruce J.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
27 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Earth's #1 source for IMR 18650 batteries, chargers, cases & wraps! Authentic Samsung, LG, Sony, Panasonic, Efest, MXJO, and more brands available! Shop the lowest prices online now!
IMR batteries (imrbatteries.com) has 27 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
27 approved reviews, newest moderated first
Great prices, prompt customer service, and surprisingly fast shipping. Highly recommend!
By Bruce J.
Had first purchased from IMR Batteries over decade ago. I purchased a lot of batteries and accessories. Even purchased a Xtar Warboy flashlight on discount for dirt cheap years ago and it still works. I waited years for certain batteries to get restocked and when they finally were I jumped thinking how could I have a problem. Well like some of the other reviewers problems if you do get a defective battery they're blaming you. They should care see because they literally lost my business and my family members business literally over a $7 rechargeable battery. Shipping is slow but I can live with certain things. Things happens but not caring about your customers and treating them unprofessionally is straight disrespectful. Do yourself a favor and find your rechargeables elsewhere, I did.
By Jim
James from customer service is very unhelpful. I needed to order a container, but unfortunately it did not have dimensions in the listing, which could have prevented all of this. I sent a message to confirm if the batteries would fit and they assured me it would. Of course they lied and the batteries did not fit. Better yet, they wanted me to pay the return shipping. I'm glad I saw how they handled a small order before placing a larger one. AVOID this business!
By Vince C.
Took forever to ship. Go somewhere else if you care about getting your order anytime soon.
By NN
I've ordered numerous times from IMRBatteries. Specifically I'm looking for brand name batteries that are truly what they say they are. I've consistently received exactly what I've ordered, making me a satisfied repeat customer.
By John V.
I ordered two more times from imrbatteries.com. 12 Samsung 25R batteries on one order and another 30 of the same batteries on a subsequent order. I have talked to Jim at IMR Batteries a few times. He is very helpful and professional. I have also emailed the company for information via their website with a few questions and they replied on within 24 hours. The batteries arrived in a week from ordering and I'm in Canada. The cells were perfectly packaged and each cell were at 3.5V
By Werner W.
Had to refund unused batteries and only got 12dollars out of my 30$ and then they sold be low grade re skins of Sony rejects only buy trusted batteries like Samsung or Sony don't mess with anything else
By Michael M.
Incomplete order. This is the first and last time I buy from this website. A very simple order, 10 units of 18650 batteries, same model and same brand, and 6 21700 batteries, same model and same brand. They only sent 5 units of 21700 batteries. They responded to the emails only before making the sale, later, when I wrote to them to complain because 1 21700 battery was missing, they did not respond anymore. It is a shame that I did not know about trustpilot.com before making the purchase, this website, imrbatteries.com, has terrible ratings, I would never have made the purchase if I had known of its bad reputation. It's a shame that this websites continue to do business with so little concern for their customers. It was a really simple order, a child could have prepared it without a problem and that shows his little interest in the client and in his own work.. One positive thing, the batteries seems to be authentic.
By Jonathan B.