Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
266 reviews
Imagine Cruising USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2011, we’re an award-winning travel company with offices worldwide, specializing in premium cruise vacations. Our carefully crafted journeys pair luxury cruises with immersive tours, iconic rail expeditions, exclusive events, and stays in world-class hotels. Designed by our in-house experts with exceptional care and attention to detail, every vacation delivers unique adventures, unforgettable moments, and lasting memories—offering so much more than just a cruise.
Imagine Cruising USA (imaginecruising.com) has 266 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
266 approved reviews, newest moderated first
Very knowledgeable, courteous, and professional customer service.
By America P.
Response from Imagine Cruising USA· Sep 29, 2026
We're so happy to hear that our customer service was knowledgeable, courteous, and professional. We truly appreciate your positive feedback.
Although we have yet to embark on our trip, Imagine Cruising has provided timely updates and has been very responsive to any questions we have had.
By J H.
Response from Imagine Cruising USA· Sep 28, 2026
We are so pleased to know that our updates and responsiveness have been helpful as you anticipate your upcoming trip. We appreciate your kind words!
I like the diversity of the packages
By Melissa T.
Response from Imagine Cruising USA· Sep 28, 2026
We're so glad you appreciate the variety we offer in our packages. We work hard to provide diverse options!
I was on a reminder list and they remembered to call me up, I didn’t have to call them. He remembered what vacations I was interested in and my mobility issues. He kept good notes with good reminders.
By Dorothea C.
Response from Imagine Cruising USA· Sep 25, 2026
We're so happy to hear our team provided such a personalized and attentive experience, remembering your preferences and mobility needs. Thank you for sharing your positive feedback!
Frances was so very helpful, personable, and efficient. She was down-to-earth and provided expert advice.
By RAS
Response from Imagine Cruising USA· Sep 24, 2026
We are so happy to hear that you had such a wonderful experience! It's great to know that Frances provided expert advice and was so helpful.
The agent was very kind even though the trip we inquired about was sold out the very next day, and the new trip cost was much higher!
By customer
Response from Imagine Cruising USA· Sep 24, 2026
We appreciate your kind words about our agent. We understand your disappointment regarding the trip's availability and price increase.
Lucas Morikawa, was excellent, he guided us through as to what we need it to do and where we’re going to.
By Thomas E T.
Response from Imagine Cruising USA· Sep 24, 2026
We're so happy to hear that Lucas provided such excellent guidance and support. We truly appreciate your kind words!
Excited to experience our coming trip.
By customer
Response from Imagine Cruising USA· Sep 24, 2026
We're so glad to hear you're looking forward to your upcoming trip with us! We hope it's a wonderful experience.
