Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
IDShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
681 approved reviews, newest moderated first
I have been with ID Shield since 2018. They have always been spot on.
By Larry M.
Response from IDShield· Jul 25, 2023
Larry, thank you for the glowing review. We love hearing from our valued members. We are happy that you are finding such value in your membership benefits. Thank you for sharing your experience with us.
Agent took the time to address my concern
By Bobbie H.
Response from IDShield· Jul 21, 2023
Bobbie, thank you for the five-star review. We are happy to hear our team is providing you with excellent service. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for being a valued member.
Always helpful when I call and keep a close eye on anything that might be an issue.
By William S.
Response from IDShield· Jul 20, 2023
William, thank you for the five-star review. Privacy is your business. Protecting it is ours. Thanks for being a valued IDShield member.
We chose to pay for the legal "benefit" through my husband's employer, and our 22 year old daughter needed to file bankruptcy, so she paid ID Shield $1400 and Jeff didn't even help her understand that loans with a cosigner won't be forgiven- they'll just become the sole responsibility of the other party. That loan was the ONLY reason she filed, and all Jeff can say is, "uh, sorry." The paperwork asks about co-debters, but she didn't know what that meant, and he didn't walk her through it, or take the time to explain or describe anything to her. If a bankruptcy lawyer asks even ONE question, he/she should ask if the loan the client wants forgiven is in anyone else's name. That would have been a very simple question for her to answer. She said that he had her on the phone for 2 minutes and he was in a big hurry to get her off the phone. He was negligent. He does this every day. Our daughter doesn't. He screwed her over. And we later learned of another firm that charges a flat fee of $749. So, she was swindled out of an extra $650, her credit is ruined for 10 years, and the debt she needed forgiven wasn't. DON'T use these guys. They're incompetent jerks.
By Jennifer
Response from IDShield· Jul 19, 2023
Jennifer, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact IDShield Member Services at (888)-494-8519 between 7-7 CST Monday-Friday. We look forward to assisting you.
Don’t remember
By Germany & P.
Response from IDShield· Jul 19, 2023
Thanks for the five-star review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for choosing IDShield.
Always ready to listen and return my phone calls. Great service!
By Mamie P.
Response from IDShield· Jul 19, 2023
Mamie, thank you for the glowing review. We are happy to hear our team is providing you with excellent service. Thank you for being a valued member of IDShield.
The staff's knowledge about the Dark Web. She explained why it happens and how to better protect my identity. Having IDshield protection is better than no protection.
By customer
Response from IDShield· Jul 14, 2023
Thank you for the five-star review. We are happy to hear our team is providing you with excellent service. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for being a valued member.
Fast response, and nice to know there's someone out there that can spread some light on problems. Darren.
By customer D.
Response from IDShield· Jul 11, 2023
Darren, thank you for the glowing review. We couldn't agree with you more. Every year, millions of people become victims of identity theft. When cybercriminals strike, it’s hard to know what to do or where to turn. IDShield proactively defends your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thanks for being a valued member.
