Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
IDShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
681 approved reviews, newest moderated first
I don’t remember what happened on Aug 14 but I caught someone try to get information and had my sister track it down.
By customer
Response from IDShield· Aug 22, 2023
Thank you for the review. IDShield helps you gain peace of mind knowing you and your family’s finances, credit, and identities are being looked out for 24/7 with our full coverage, protection, and restoration plans. Thanks for being a valued member.
The person I talked to was very helpful.
By J. W.
Response from IDShield· Aug 18, 2023
Thank you for the review. We are happy to hear our team is providing you with excellent service. Your privacy is your business. Protecting it is ours. Thanks for sharing your experience with us.
FRAUD IS ON THE RISE AND ID THEFT IS ON THE RISE. WITHOUT I.D. SHIELD AND OTHER MONITORING SERVICIES WE'RE EXPOSED TO A WORLD OF THEFT. THRY DO A REMARKABLE JOB MONITORING AND NOTIFING TO PROTECT MY FAMILY AND MY BUSINESS.
By Jeff R.
Response from IDShield· Aug 17, 2023
Jeff, thank you for the review. We couldn't agree with you more. IDShield helps you gain peace of mind knowing you and your family’s finances, credit, and identities are being looked out for 24/7 with our full coverage, protection, and restoration plans. Thanks for being a valued member.
Starting two weeks ago, your people could have told me what I needed to know, but instead did not. This cost me 5 phone calls and two hours yesterday for no reason. Your people stink. My biggest problem nowadays is I just people would do their JOBS! There was no reason for wasting my time yesterday.
By John D.
Response from IDShield· Aug 15, 2023
We appreciate you taking the time to share your experience, as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact IDShield Member Services Team at (888)-494-8519, via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away.
Being able to talk to someone why can always answer your question
By Kathryn E.
Response from IDShield· Aug 15, 2023
Kathryn, thank you for the review. IDShield helps you gain peace of mind knowing you and your family’s finances, credit, and identities are being looked out for 24/7 with our full coverage, protection, and restoration plans. Thanks for being a valued member.
Customer service rep was incredibly attentive, took the time to listen to and investigate my case and provided valuable insights.
By customer
Response from IDShield· Aug 15, 2023
Thank you for the glowing review. We are happy to hear our team is providing you with excellent service. Thank you for being a valued member.
They relieved my fear of being hacked
By Betty
Response from IDShield· Aug 15, 2023
Betty, thank you for the five-star review. IDShield helps you gain peace of mind knowing you and your family’s finances, credit, and identities are being looked out for 24/7 with our full coverage, protection, and restoration plans. Thanks for being a valued member.
The rep answered my questions right away
By Bob R.
Response from IDShield· Aug 15, 2023
Bob, thank you for the review. We love hearing from our valued members. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual activity so you can take action the moment it happens. Thanks for choosing IDShield.
