Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
IDShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
681 approved reviews, newest moderated first
The rep. was knowledgeable and patient. She walked me through the process.
By customer
Response from IDShield· Jan 16, 2024
Thanks for the positive review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. We appreciate you taking the time to share your experience with us.
It was easy to get help.
By JustAnswer Customer Jan D.
Response from IDShield· Jan 16, 2024
Thank you for the five-star review. IDShield helps you gain peace of mind knowing you and your family’s finances, credit, and identities are being looked out for 24/7 with our full coverage, protection, and restoration plans. Thank you for being a valued member and for taking the time to share your experience with us.
I've been an IDShield member for a few years now and felt good about the safety net until we started getting EFTPS notifications from the IRS with business names attached to our home address. I called and the customer service representative didn't know how to help (barely knew how to speak English) so she transferred me to someone higher up. After explaining my situation there was a long pause and then a sigh and a "so how can I help you?" I again reiterated that I would like to make sure that my ID wasn't stolen as suspected by the IRS letters we are getting in the mail. She said "we don't monitor that" as coldly and matter of factly as she could followed by another sigh and silence. I asked, "what do you monitor in regards to our home address?". She said "the dark web" followed by another silence and annoyed sigh (I could literally hear her rolling her eyes). I said "OK thanks" and promptly hired a new ID protection service. Maybe this lady was having a bad day, but the anxiety I felt was actually worse after my interactions with IDShield. The other reason for the 1 star review is that they migrated their website to a new server but didn't tell us so I couldn't login to my account. When I was finally able to login, all of my personal information was gone and I was left wondering if they were even really monitoring our ID. Plus, we have the family plan and I'm primary and they make my wife have a completely separate login and account number. Very frustrating user experience for the website - forget the app, it's just basically a link to the website.
By Brandon
Response from IDShield· Jan 11, 2024
Brandon, thank you for the review. We apologize about your negative experience. We appreciate you making us aware of your concern as it allows us to improve. We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact IDShield Member Services at (888)-494-8519, via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team is just a tap of the app away.
The customer represenative was very patient and kind.
By Adra Y.
Response from IDShield· Jan 10, 2024
Adra, thanks for the five-star review. We are happy to hear our team is providing you with excellent service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual activity so you can take action the moment it happens. Thanks for being a valued member.
Very satisfied!
By customer
Response from IDShield· Jan 10, 2024
Thank you for the five-star review. When you need help with protecting your identity and online reputation, IDShield is here. Thanks for being a valued member and for sharing your experience with us.
The lady at customer service was super helpful and nice and walked me through how to make sure all my accounts and cards were added to the system.
By Sarah
Response from IDShield· Jan 10, 2024
Sarah, thanks for the five-star review. We are happy to hear that our team is providing you with excellent service. We are proud to help our valued members protect what matters most with the best identity theft protection available. Thanks for sharing your experience with us.
My consultant was very helpful and efficient, unfortunately I had to interface and navigate past/through a customer service agent who wanted a lot of data only to determine he couldnt help, and not very friendly.
By customer
Response from IDShield· Jan 10, 2024
Thank you for the review. We apologize; that is never an experience we want our members to have. We appreciate you letting us know, as this allows us to improve. We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with service complaints to contact IDShield Member Services at (888)-494-8519, via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, and a team member would be happy to help. Thank you for choosing IDShield.
As a senior, I was most appreciative of the patience the representative extended to me. While technology is a great tool, many still experience some measure of intimidation. Thank you Legal Shield for your great service.
By Lillie I. S.
Response from IDShield· Jan 9, 2024
Lillie, thank you for the five-star review. We are happy to hear our team is providing you with excellent service. We are proud to help our valued members, like yourself, protect what matters most with the best identity theft protection available. Thanks for choosing IDShield.
