Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
IDShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
681 approved reviews, newest moderated first
Customer service outstanding!
By ELIZABETH
Response from IDShield· Aug 1, 2024
Elizabeth, thanks for the glowing review. We are happy to hear our team is providing you with excellent customer service. Thanks for choosing IDShield.
I was worried and they gave me good advice it worked
By Abdilkabir
Response from IDShield· Jul 29, 2024
Abdilkabir, thanks for the glowing review. IDShield helps you gain peace of mind knowing you and your family’s finances, credit, and identities are being looked out for 24/7 with our full coverage, protection, and restoration plans. Thanks for sharing your experience with us.
A U.S. based person understood my question immediately and gave me a complete, understandable answer on the spot.
By Conrad L.
Response from IDShield· Jul 29, 2024
Conrad, thanks for the five-star review. We are proud to proactively defend your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thanks for choosing IDShield.
Well taken care of’
By Daniel S.
Response from IDShield· Jul 26, 2024
Daniel, thanks for the five-star review. We are happy our team is taking good care of you. Thanks for sharing.
Shelly Ballard is managing my identity fraud was diligent in sending me information 7\05/2024. However it took longer to process my case because the information I needed was hard to processed editable P.D.S. She did send me forms by mail to filled out but because she , needs more information such as sending many paper copies for my credit reports. Its has prolonged the investigation process. Respectfully, Eunice Lopez
By customer
Response from IDShield· Jul 26, 2024
Eunice, thank you for the review. We appreciate your feedback. If you have further questions about your intake our Member Service Team is available at (888)-494-8519, via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. A member of our team will be happy to assist you.
Your identity is you life guard it as if your life depends upon it. It will take an inordinate amount of time to correct any incursions that are illegally made against your identity.
By customr Florence S.
Response from IDShield· Jul 26, 2024
Florence, thank you for the review. We could't agree with you more. IDShield helps you gain peace of mind knowing you and your family’s finances, credit, and identities are being looked out for 24/7 with our full coverage protection and restoration plans. Thanks for sharing.
I was recently notified that my personal information may have been compromised in a data breach. I immediately reached out to ID Shield to find out what I should do. The representative was very helpful and advised me what I should do, while also reassuring me that ID Shield was actively monitoring my information.
By Jeanna
Response from IDShield· Jul 26, 2024
Jeanna, thanks for the glowing review. We are proud to help our valued members protect what matters most with the best identity theft protection available. Thanks for choosing IDShield.
I started my subscription to IDShield a few days ago. Setting it up was fairly easy, but I did have several questions. Yesterday I got an Alert about a new bank account that was opened in my name. Needless to say that prompted a phone call. Each time the Support person was outstanding. Patient, professional, and very helpful in working through any issues. Fortunately, the Alert turned out a notice about an account being moved to a new bank, and was nothing to worry about. I've dealt with Customer Service at other credit monitoring services and IDShield should be proud of its Customer Service people. The praise well deserved!!
By Dashlane C.
Response from IDShield· Jul 26, 2024
Dashlane, thanks for the glowing review. We are happy that our team is providing you with excellent service. Thank you for being a valued member of IDShield.
