Bad return policy.
Had to wait until son-in-law could hook it up for me only to find it wouldn't work with plumbing in my apt. Now it says I only had 7 days to return ! Not good.
By Wanda D.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
416 reviews
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Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
416 approved reviews, newest moderated first
Had to wait until son-in-law could hook it up for me only to find it wouldn't work with plumbing in my apt. Now it says I only had 7 days to return ! Not good.
By Wanda D.
No return policy! What a waste My money and the filters are both wasted due to a mistake in the filter i ordered.
By Susan
Quick response and delivery
By Robert B.
Excellent quality for the price point! Very responsive customer service. Product is exactly as advertised. I would order again.
By Phyl
Received promptly and fit perfectly, working well
By Angela B.
Easy to order. Correct product filled and delivered. Good price.
By Steve S.
I got filters that did not work. They asked for a video of me installing them so I did showing they did not work. Then I never heard from them again.
By Daniel R.
Primera vez que pido algo con esta compañía, y realmente fue rápido el envío, son responsables y volvería a comprar con ellos. Recomendado 100%
By Mariana H.