The filters you sent me are the wrong…
The filters you sent me are the wrong ones, they don't fit and are not the ones pictured in the website
By tom F.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
409 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glacier Purity, Tech Guarding Every Drop. At Glacier Fresh, our journey began in 2015 with a simple yet profound mission: to make fresh, healthy water accessible to every home. What started as a quest to redefine water purification has grown into a legacy of trust, innovation, and responsibility—one that now touches 8 million lives across North America.
Glacier Fresh (glacierfreshfilter.com) has 409 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
409 approved reviews, newest moderated first
The filters you sent me are the wrong ones, they don't fit and are not the ones pictured in the website
By tom F.
I RECEIVED THE WRONG ITEM AND I TRY TO REACH CUSTOMER SERVICE TO RETURN IT OR EXCHANGE AND THEY DON'T RESPOND
By Rosa
Despite claiming to be compatible with Jura e4 they do not work in my machine
By Regina W.
Bought replacement filters for our two stage water filtration system
By Skultety, R.
My electronic water meter say 241 filters not doing much. Very disappointing
By Patrick C.
Purchase glacier fresh for my GE profile refrigerator filters. I also have in-house whole house water filtration reversed osmosis and I couldn't believe I was getting sediment from these filters on the pad where the water dispensers which means they are not working well at all
By lynne K.
Wrong filters- do not fit Jura Capresso Impressa E8 machine. Want to return and get refund. Please advise
By James G.
Easy to install and very good response from Blair at tech support on my questions.
By Arvind S.
Response from Glacier Fresh· Oct 23, 2026
Thank you so much for this it means a lot to hear that the installation was easy and that Blair was able to help with your questions. We’re really proud of our tech support team, and I’ll make sure Blair sees your kind words. 😊 Knowing you felt supported and set up smoothly is exactly what we hope for. If anything else comes up, we’re always here for you.