Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About ICDSoft
We started all the way back in 2001 with the sole purpose of delivering exceptional services to our clients. No matter if you are just starting your online presence, or you are an experienced web veteran, we are here for you. Our clients are our biggest asset, so we take great care of them. To provide you with an exceptional service, we employ the best professionals, use the latest hardware, and all core systems are under our control. This gives us unmatched flexibility to cater to the specific needs of our clients. This is what makes ICDSoft a unique web hosting company, and we believe it is the best way to guarantee service quality and client satisfaction.We manage our own servers at three data centers around the globe, and we help clients from over 140 countries with their online success.Why ICDSoft?Get faster website speed and consistent reliability delivered through a hosting setup engineered for optimal performance, security, and stability. Count on our team of highly experienced and motivated experts to always quickly assist you with any questions you may have. Look no further for a highly dependable and reliable partner for your hosting experience.With each hosting account you get: Extremely fast and secure hosting environment 24/7 expert support by seasoned professionals 100-day money-back guarantee Increasing discounts for new orders AND renewals Free professional email service Free daily backups Free SSL certificates Free in-house control panel software Free site migration from another host Free social media backup serviceServicesWeb HostingTake advantage of our extremely fast and secure hosting environment to ensure your website's success.WordPress HostingExperts agree that ICDSoft is a top-tier WordPress host thanks to our WordPress-tailored performance and in-house developed WordPress management tools.Website BuilderBuild your dream website without any web development knowledge.Try ICDSoft risk-free with a 100-day money-back guarantee.
ICDSoft (icdsoft.com) has 746 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Excellent web host. Had no downtime since I have started using them, support is superb and even helped me solve some issues I had with Wordpress plugins.
They helped me move from Bluehost - it was flawless and easy for me, and they kept me updated. Moving from another host was incredibly easy. They solved issues with some plugins after the move, as well as helped with domain redirects.
I am very, very happy with the hosting and service. Strongly recommend for anyone looking for webhosting - prices are great too.
By Giacomo
Great place to have my site!
I really do love having my site at ICDSoft. The support there is great. I'm semi-clueless when it comes to managing my site, but the support there makes it really easy.
By Diana S.
Great experience
Way more efficient than waiting on the phone for GoDaddy support, and much more helpful in taking care of the issue.
By Mary-Helen R.
Super Responsive and Helpful
Quick and helpful support who go over and above to help solve issues. They are always ready to help when I've faced issues, including third-party code issues which ICDSOFT support helped debug and let me know the exact issue which the developer had to fix.
By Thomas
Their support goes above and beyond...
Really the best hosting service out there with tech support that goes above and beyond. I have two sites hosted by them and any issues I have (due to my own ignorance) they handle within minutes--literally faster than I can even get back to their support site. They have saved me many a headache!
By BKBIRDR
Horrible service
Horrible service, I can't believe that I posted a ticket and the problem still cannot be solved for two days
They said correctly that they are following my post request but they were wasting my time and waiting for 1-2 days to fix the issues.
I have recorded all my site's situation and the time that they said they were restored the site back to the date on 20 Aug 2023, but it isn't the true because my site's situation was the same and those photos which were uploaded to the site on 22 Aug 2023 were still in the site on 20 Aug 2023.
Besides, their system originally allowed me to set the staging site to be alive and the disk
space was around 110000, I waited for 1 hr and then the system stopped to do the process and required more disk space to complete the process?
Please note that my disk space has over 200000 and their system should not allow me to execute the process at the first time if they required more disk space to complete the process.
I don't think I don't have enough disk space and I was finally correct..
Their technical support were horrible especially the support 90, support 54, they always asked me to delete the excess files but those files which I can't see it at the panel because those files were not created in their panel.
I can post their replies here if required.
They should have experienced that those files were not created by me in their panel, how could I delete those files?
They finally understand that those files which I can't delete and it has already wasted me around 24 hrs.
This is the exact quality service which they are providing to their customers.
I posted another ticket yesterday but also wasted my time for 24 hrs.
Please check the below message which was their technical support's replies:
Why you could say: "Please clarify your first question further, as not everyone on our team is familiar with the particular restore procedure that you are referring to."
I was curious that this is the said quality service, for the restoration process, I said that your colleague has checked that I have restored the files successfully from the main site.
You also said that you have seen that I have restored the files from the main site.
If that's the case, logically, I was going to restore the main site, not the staging site..
And unbelievable to see that their technical support said "Please clarify your first question further, as not everyone on our team is familiar with the particular restore procedure that you are referring to."
In addition, I have asked them four times today to request them to send me the exact instruction guideline on how to do the restoration from the main site and the staging site properly and they refused to send me.
I just want to make sure we are seeing the same interface but they insisted not to send me. This is the exact quality service which they have provided to their customers.
And they are using almost two hrs to fix the issue of 503?
In addition, my active plugins are around 40 and my site's size is now only 85292, I have over 200000 of disk space and it was not the case which they said.
By Janice
Response from ICDSoft· Aug 24, 2023
Note: Trustpilot allows reviewers to update their reviews. The initial review was posted on August 23, and consequently updated on September 2.
Our answer to the August review:
===
Dear Sir/Madam
For the last two days (48 hours), our support team responded to 22 support requests from you, including fixes of WordPress plugins, data restore requests, data removal, and multiple guidelines on how to proceed with various tasks. Our team started to work on each of your requests seconds after you posted it. All provided assistance was to the best of our abilities, and a great part of it - beyond the scope of a hosting support service. We are quite happy to help our customers as much as we can, as long as we can, even when it is not a part of our job.
Yet, you find our service horrible, despite our effort to assist you working with a 28GB/250k-inode WordPress site with over 100 plugins, including additional staging plugins making the installation bigger and (probably) advice from a remote developer also working on the site. All this is definitely not an easy task. But it is what it is, and if you find the service horrible, then we regret that we cannot meet your standards of quality service.
Probably you would want to read our latest response in our ticketing system, which was posted before your review on this site.
Best regards,
The ICDSoft Team
===
Our answer to the September 2 updated review:
A couple of important points to mention:
1. Nowhere in the communication with this customer we have detected a malfunction of our systems, or something that is not working as expected/described in our FAQs. Actions such as "create staging" and "restore backup" take longer than a couple of minutes to complete, due to the size of the site - 28GB in size, 80 plugins currently. Each time we provided proper instructions that often the customer failed to follow.
2. The account is for a site that is not live yet and the customer is working on it, apparently with a couple of other parties (developer, Elementor support). We are being accused of delays in resolving matters that are 1) outside the scope of our support service, and 2) issues with a very large WordPress site, which take longer time to resolve.
3. Most of the numbers mentioned in this review are incorrect or irrelevant. For example, for a restore procedure of a WordPress site, it matters the size of the site itself and not the total size of the hosting account. For staging and backup/restore procedures, it matters the total number of plugins, and not just the currently active ones.
4. The account was renewed on August 27. Four days after the initial review for a "horrible service", for a non-live site, instead of trying to claim a money-back guarantee, for example, the customer just extends the service. WHY ON EARTH would someone pay for a service that they find horrible?!?
At ICDSoft, we are all humans and not AI-based bots. We put our hearts into resolving customer issues, very often going over what is expected from us. With this customer, after over 50 support questions, hours of work, and being many times over the hosting support service scope, in the end, we get a "horrible service" label. Just because of "wasted 24 hours" when building a complex new site, or two hours for resolving a problem that is not server-side related. Or because the customer is selecting a couple of times the "Sep 3" backup, instead of the "Sep 1" backup, as instructed!
We are not sure if the actions of this customer are deliberate, or if the whole situation with this complex site is a result of haste or misunderstanding on how things would work properly. But in any case, from our point of view, this is getting quite absurd, and we do not see how we can continue to provide service to someone whose goal might look like paying for service just to hammer it publicly.
Best regards,
ICDSoft Team
They went over and above of what they…
They went over and above of what they typically do for clients. And very fast too. It only took them 4 minutes to respond to my initial contact. I have used them for years and will continue to do so.
By Amy F.
Customer of 20+ years. ICDsoft is still the best.
I've been a customer of ICDsoft.com for over 20 years.
Every once in awhile I come across an issue I just can't get past. One thing is for SURE: if you open a ticket in SureSupport, you will get timely responses (typically 5-15 minutes.) They will stay with the issue until there is a resolution.
They are very patient too!
Here is my review on Mastodon:
"In case anyone is looking for a most excellent #webhosting service, I have your answer: ICDsoft.com
They have been #hosting sites for me for over 20+ years.
They have THE best tech support and competitive pricing for all levels (beginners, businesses, etc.)
They have integrated #Wordpress management now.
I can't say enough good things about this service. #TopNotch
Hit me up if you are interested. I can push you a discount for setting up your first domain (or xfer from GoDaddy or similar ilk)"
Go with the best hosting service with THE best customer and tech support: ICDsoft
